Jonathan Case Email & Phone Number

Brisbane, Qld, Au

Sydney, New South Wales, Australia

Manage the estate of author John Wyndham Parkes Lucas Beynon Harris, known variously as John Wyndham, John Beynon, Lucas Parkes amongst other nom de plumes.

Sydney, Australia

Sydney

Sydney

Successfully managing both the operational process and the finished results of tenders (EOIs, RFIs, RFPs, RFTs) and Proposals, ensuring the finished quality of all submission documents, presentations and related files are of the highest quality.Achieving bid success rates of up to 80% quarter-on-quarter and annually....and having fun... Seriously!

Sydney

Brought in to assist in winning the company's largest tender to date (>$100 million).During this engagement I redesigned all bid response documents and associated presentation graphics to improve presentation quality and content structure.Worked on-site during the Managed Services Discovery phases of this large customer after the initial contracts were signed.Worked in the Managed Services business on tenders and in aspects of day-to-day operations, as well as budgetary forecasting and strategy.Worked on the assessment, due diligence and operational integration of several acquisitions.In late 2012 I transitioned to full-time Bid Management.

Day-to-day and strategic management of all business operations - sales, marketing, human resources, services and support.I've managed this role with a strong focus on+ improved sales processes and forecasting,+ increased revenue growth,+ improved sales documentation and bid management,+ improved customer service management+ tighter receivables management, + improved internal and external training and staff development,+ improved staff performance planning and assessment,+ improved marketing strategy and tactics,

Successful management of the migration of all projects, people and systems information for the APAC/APJ region to Oracle after Oracle acquired BEA systems.

+ Successful drafting and implementataion of all APC/APJ policies and procedures governing the APAC/APJ Consuting and Education businesses. + Successful design, project management and implementation of APAC/APJ Services forecasting and management systems. + Pivotal APAC/APJ member for the implementation of the worldwide Consulting forecasting and management system. + Pivotal APAC/APJ member for the development of the worldwide Customer Support capacity planning system.

Successful analysis, developemnt and implementataion of the turnaround and growth strategy for all APAC/APJ Educations businesses. + identified the unique challenges faced by each APAC regional Education Services business + provided the actions to bring about revenue and margin growth in their Education Services business; and+ to do so in a way that provided consistency and forecastability in business results.It has been good to see the Strategy implemented and long-term business growth result.

Sydney Area, Australia And Throughout Australia And New Zealand

Successful development and execution of a turnaround strategy that achieved: + >300% quarterly revenue growth within 12 months + doubling of business margin within 12 months + Exceeded annual business revenue target within 9 months + Successfully implemented an accelerated partner training strategy to ensure BEA's Partners were trained, knowledgeable and ready-to-sell immediately upon new product release.Focused on: + Hiring and retaining excellent sales and technical consultancy staff, and + Developing long-term customer relationships to move the business to a sustainable and growing base.The business success was built on a foundation of + a strong strategy and sound execution, + open communication within the Team, and with the BEA business, + trust in the team's capabilities, and in + actively supporting staff in execution.

Sydney Area, Australia, And Throughout Asia

Managed BEA's Customer Support business and operations for all APAC/APJ during a period of very rapid growth, including: + Revenue and profitability performance, + Customer Satisfaction performance, + Staff hiring and performance. + Travelled widely and worked very closely with all APAC/APJ Regional and Country Management, Partners and Customers, ensuring best-quality Customer Service delivery throughout APAC/APJ.

Brisbane, Australia

Successfully re-positioned and re-branded the business, and grew revenue more than 200% within 2 years, returning the business to a significant profit from it's previous loss-making position.It was the strategy I developed and we executed that enabled this to happen. The outcome is the result the whole team. Synergy and focus doesn't happen by chance. If enabled, everyone contributes to such a success.

Brisbane, Australia

Successful management of a multi-tier IT Help Desk/ Customer Support team in Suncorp to deliver high-quality IT Support to Suncorp staff. This team encompassed package application, customer software, and IT infrastructure.Successfully developed and presented the strategic plan to integrate all Suncorp's IT Support Teams into a single IT Support Group to provide a fully integrated view of the several businesses, better allocation and use of resources and their skills. All key recommendations were implemented.

B.Com, Marketing & Economics, 6.93 (Of Max 7.0)

Activities and Societies: Bachelor of Commerce, Marketing & Economics Graduate Diploma of Marketing Research WON the University Medal 1995.

Dip. Art Methods

B.Sc (Information Science), Information Science (Computing), Mathematics, Chemistry, Physics, Astronomy

Activities and Societies: Studied on Scholarship from the Tasmanian Education Department (Teacher's Scholarship).