Jonathan O'Brien Email and Phone Number

• Lead a team of 7 provider data business analysts who manage 11 Medicaid, Medicare and Commercial health care markets• Analyze and resolve issues escalated to senior leadership• Directly manage second largest Medicaid and Medicare market

• Managed Medicaid provider data for 3 healthcare markets• Led cross-functional initiatives to strengthen data quality and comply with state regulations• Was team expert on internal data systems

• Equiped the Customer Experience team with data to best manage and upsell customer accounts via Salesforce dashboards and reports• Forecasted pipeline, ARR, and opportunity close rates for new business and upsell business to inform key senior stakeholders' strategic decisions

As business analyst, I worked cross-functionally with the Operations, Sales and Marketing departments to analyze and optimize client programs and internal products.• Analyzed over 2 million rows of transactional data to create insights and metrics for external stakeholders• Designed over 30 Tableau dashboards to meet internal stakeholder requests for product KPIs and provide actionable recommendations to drive partner-centric conversations• Trained 15 employees on how to build and manage Tableau dashboards and leverage applicable licenses• Organized Tableau online to optimize reporting structure and elevate department's data-driven strategy

As Operations Intern, I worked directly within the Operations department to help establish new client programs within the internal company systems. I used Excel and Powerpoint to create program recap reporting for sales decks.• Set up 4 programs for clients in the NFL and MLS, coordinating setup with the internal operations team• Reported on partner program metrics to internal operations team• Developed predictive analysis, including web-scraping projects

• Developed dashboards for coworkers and senior level administrators to establish baseline trends and observe in-depth comparisons between rental housing companies• Organized multiple disparate datasets into single database for streamlined reporting on bad debt analysis• Researched various publications from housing organizations and compared their results to Yardi data

• Participated in a project to validate claims of specific crime statistics being reported between various Israeli demographics and geographies• Identified sources and established a system for researching and cataloging crime statistics across various geographies in the Middle East and European Union. • Produced analysis and rankings of the data for use in future NGO Monitor publications. • Developed conclusions and presented findings to Senior Leadership and fellow associates. The results of my project were included in a presentation delivered to members of the European Parliament.