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Jonathan Coles is a Program Manager, Global Support and Service Management Transformation at KMD Brands Limited. He possess expertise in management consulting, change management, program management, coaching, itil and 36 more skills. He is proficient in French. Colleagues describe him as "Jonathan is an excellent leader with a strong track record for improving both customer and employee satisfaction. His ability to build and maintain strong relationships with customers and his colleagues is outstanding which is one of many reasons for his success as a senior consultant and executive IT leader. And with an eye for talent, has an ability to build strong performing teams and empowering his staff to do what they do well and to support them when needed. " and "I have worked closely on a number of projects with Jonathan over the past four years. On top of being an excellent and extremely knowledgeable consultant, he has also been a mentor and coach to me during this time and played an integral part in my professional development. Jonathan has helped me build a successful Service Improvement Program at Lonely Planet. This program includes the implementation of best practice ITIL, Agile and DevOps processes and has seen internal customer… Show more"
Kmd Brands Limited
View- Website:
- kmdbrands.com
- Employees:
- 116
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Program Manager, Global Support And Service Management TransformationKmd Brands LimitedMelbourne, Vic, Au
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Program Director, Consultant And Leadership Coach/MentorJc Consulting Nov 2019 - PresentMelbourne, Victoria, AustraliaProviding program leadership and project uplift/turnaround, strategic sourcing of technology solutions and services (RFI, RFP, both on customer and vendor side), advisory/consulting and coaching to technology leaders in a range of industries. Particular expertise in people leadership, project/program uplift, strategic org change management and operating models, Service Management, Service Desk, service and customer orientation of IT teams, process optimisation, Agile for operations.
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Asia Pacific Service Delivery Partner - Enterprise TechnologySeek Mar 2022 - Sep 2022Melbourne, Victoria, AustraliaSEEK is a market leader in online employment marketplaces operating across Asia Pacific and Latin America. Contract engagement working on the CIO's behalf pivoting and uplifting key programs in SEEK's FY22 & FY23 program of work and aligning technology service offerings to SEEK's ongoing growth, shift to an APAC model, and other future needs and opportunities. Strategic direction and alignment, senior stakeholder management to MD level, team leadership, organisational change management. -
Senior Executive - It OperationsMedibank Mar 2017 - Jul 2019Melbourne, AustraliaAccountable senior leader for management, delivery and ongoing maintenance of IT Infrastructure/cloud (AWS), Applications, Service Management, end user computing and IT Support services Medibank wide, managing an operating budget of tens of millions of dollars and an internal team of over 60 people, owning key vendor relationships (including Telstra, IBM, Datacom, AWS), while overseeing major transformation programs. During my tenure Medibank provided private health insurance and health solutions to c.3.7 million Australians. -
Head Of Client Services, Group ItJetstar Airways Mar 2015 - Feb 2017Melbourne, AustraliaJetstar is a $3.5 billion multi-national airline group including Jetstar Australia/NZ, Jetstar Asia, Jetstar Pacific and Jetstar Japan, with c.9000 staff servicing over 100 airports in 16 countries.Reporting to the CIO, I was accountable for Airport Technology & Transformation, Desktop, Service Management and Service Desk services group-wide, leading 4 managers in a heavily outsourced environment, and owning 8 figure operating budget and a similar CAPEX/project budget. -
Director Of Consulting/Principal ConsultantSilversix Jun 2007 - Dec 2014Melbourne, AustraliaI co-ran a Melbourne based management consultancy focused on measurably improving the satisfaction of employees with their IT departments, drawing upon best practice from Service Management (ITIL), Net Promoter, and organisational change management. This was primarily focused on leading transformational Service Improvement Programs for Australian household names such as TAL, RMIT, Lonely Planet and Simplot (brands such as Birdseye and John West), working with CIOs and their direct reports. I also provided coaching and mentoring services to IT leaders. -
Program Manager, Global Delivery Integration And Cost Savings ProgramHp 2005 - 2007Melbourne, Victoria, AustraliaAfter relocating to Australia I spent 5 years working in leadership roles in the outsourced managed services division of one of the biggest players in global IT, with over 150000 staff and $100 billion in revenue in 2007, promoted through several roles up to the Asia Pacific leadership team for my area.My last roles were in Program Management, leading a range of programs from 2005-2007 including moving HP South Pacific Service Desks towards a Global Delivery/right shoring model and rapidly saving $1m in run costs, setting up and leading an Asia-Pacific wide PMO for service transitions/implementations, a global project to develop and standardise transition best practice worldwide, and a project to develop/enhance the toolsets used in South Pacific. -
It Service Operations ManagerHp 2002 - 2005Melbourne, Victoria, AustraliaLeading a team of up to 55 people from 2002-2005, providing outsourced technical support to corporate clients of HP and over 20000 end users, where I was instrumental in saving a $100m account that was in crisis and bringing it to the point where my team delivered "exceptional service” according to our customer. Became recognised as an expert mentor guiding service improvement for other teams around HP South Pacific.
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Roles Prior To 2002Gsk, And Sitel Uk (Working With Microsoft And Lotus) 1996 - 2001London, England, United KingdomPrior to 2002 I worked in the UK in roles at GSK and Sitel (working with Microsoft and Lotus), as a Project Lead, Team Manager, and Level 1 and Level 2 Analyst. During this time I also spent periods working on projects in the Netherlands and the USA.
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Frequently Asked Questions about Jonathan Coles
What company does Jonathan Coles work for?
Jonathan Coles works for Kmd Brands Limited
What is Jonathan Coles's role at the current company?
Jonathan Coles's current role is Program Manager, Global Support and Service Management Transformation.
What is Jonathan Coles's email address?
Jonathan Coles's email address is jo****@****tar.com
What is Jonathan Coles's direct phone number?
Jonathan Coles's direct phone number is +614039*****
What skills is Jonathan Coles known for?
Jonathan Coles has skills like Management Consulting, Change Management, Program Management, Coaching, Itil, It Service Management, It Management, It Operations, Change, Process Engineering, Executive Coaching, Customer Relations.
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Jonathan Coles
Business Advisor | Exceptional Customer Value | Growth Acceleration | Team Alignment | Founder @ Premiumisation PartnersGreater Sydney Area1lvmh.com -
jonathan coles
The Rocks, Nsw -
1aeonwaterfilters.com.au -
Jonathan Coles
Australia
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