I am a passionate believer that creating EXCEPTIONAL CUSTOMER VALUE and TEAM ALIGNMENT is the pathway to long term success.For 30 years, I managed a range of luxury and FMCG brands, working in business development, sales & marketing roles, and developed the skills required to maximise value creation and minimise value destruction.Over 12 years’ senior management experience in LVMH – the world’s largest luxury group - instilled in me what it takes to continually generate an exceptional customer experience, competitive advantage, higher team performance, pricing power, and stronger financial returns.Eight years ago, I founded a business advisory service. Along with my business partner, and our network of specialists, we have created value growth for B2B and B2C businesses across a wide range of categories, including wellness, travel, manufacturing, technology, food & drinks, pharmaceutical, financial, and specialist retail. Partnering with start-ups, family-led organisations, and large corporates, we specialise in driving higher value growth by aligning teams to create:• CUSTOMER OBSESSION: Building a deep understanding of key customers, and what they value most.• PREMIUMISATION STRATEGY: Converting insight into succinct objectives that deliver the best value proposition, differentiation, and competitive advantage.• RAPID IMPLEMENTATION: Applying a 90 day cycle of continuous measurement, refinement, and creative solutions delivered by high performing teams.• EXCEPTIONAL EXPERIENCE: Consistently maximising value perception at every touchpoint - to acquire and retain the highest value customersI have an entrepreneurial spirit, and a responsible, ethical, and sustainable approach.I believe in continual learning and have an MBA and am a GAICD (Australian Institute of Company Directors), Accredited Family Business Association Advisor, and Mindshop Advisor.What does a great day feel like - making a difference, helping others achieve their potential, family time, culinary rewards, nature fix, wellness focus, positivity, laughter…If you are interested in exceptional value creation, please get in touch.
Listed skills include Brand Development, Marketing Strategy, Trade Marketing, Brand Management, and 21 others.