Manages the processes, tools, and people associated with enrolling customers to use our legacy and digital products. Engages with all key stakeholders involved in the process, including Business Development, Account Management, Client Support, Data Operations, and Accounting to ensure an efficient and high quality experience for our customers.Manages Implementation team members in all aspects, including career and skill development, performance feedback, training, and work direction.Designs, builds and maintains all Workflows used by the organization to onboard and migrate customers to various platforms.

I partner with state and local government agencies throughout the United States to implement, integrate, and upgrade Active's products. Active Network provides technology to organizations throughout the world that run activities or manage facilities.I am responsible for the overall success of IT implementations, as well as preserving the ongoing relationship with the client throughout the contract term. I lead team members to successful on-budget and on-time product deliveries. I create detailed project plans and monitor ongoing processes through milestone reviews. In addition, I ensure project completion, secure client sign-off for key deliverables, and am the central contact for all project related communications. Some of my duties include:• Tracking, troubleshooting and resolving client conflicts• Negotiating deliverables, as required to support the project• Configuration and management of control data• Monitoring service levels to ensure contract compliance, manage project scope• Maintaining a project document repository in SharePoint• Providing status updates as necessary to executive management, stakeholders and project sponsors (SharePoint and Dashboard analysis)I utilize Microsoft Project, Visio, Excel, PowerPoint, SharePoint, Word and Outlook.

Supervise as many as 10 government projects at a time in various stages of development, overseeing operations from conceptual phase to completion.Gather requirements during project’s infancy stage. Forecast timelines and ensure progress is on schedule. Formulate and control scope of project, acting as middle man between contractors and government agency. Maintain and support ongoing projects; enhance specifications and adapt to current technological trends.

Developed online software solutions for vast array of clients.Oversaw all aspects of data maintenance, including integration and collection.Coordinated vendor accounts and capital equipment acquisition.Supervised all computer information systems.Forecasted manpower needs to meet operational requirements.

Served in numerous problem-solving roles when different needs materialized; managed up to 15 direct reports. Supervised systems administration, bookkeeping, hiring & firing practices, HR and project management. Networked with customers on variety of web site solutions.Handled personnel management of programmers and contractors. Created presentations, site maps, timelines and RFP responses.