• Managed and lead employees to help meet and exceed KPIs, such as units per transaction, private label attach rates and reservations. • Helped drive a very profitable fourth quarter exceeding sales by $100k.• Focusing on team development and customer satisfaction .• Always putting the customer first, developing a "yes" culture within the team so the customer always leaves happy.

• Handled 100% of complaints and issues, defused multiple situations while we provided the ultimate fan experience to everyone.• Developed 2 associates into leadership roles within the company and developed 1 leader into management.• Conserved costs by 60% when COVID-19 precautions developed.• Developed and incorporated 5+ processes including curbside pick up program, lose prevention program, invoice reconciliation processes.• Completed 40+ interviews in-person and remotely.

• Managed over 100 staff at once, while supervising 20-40 staff daily. • Completed interview process for over 30 employees.• Developed an effective KPI strategy that increased up-sell by over 40%. • Synergy built with co-managers that allowed us to easily manage events of up to 4000 attendees.• Defused and maintained over 20 scenarios of upset guests to ensure the health and safety for all.

• Directed 10 employees and created scheduling for all employees. • Successfully merchandising multiple isles on a weekly bases with an ever-changing product line. • Conducted the hiring process for over 15 employees. • Closely working with loss prevention officers to keep theft at an all time low for our location.

• Maintained the Electronics department at Target Stockyards whilst managing over 10 employees. • Achieved a profit margin surpassing the quota by over 20% monthly and becoming the most profitable Target Canada. • Gained employee of the month for 3 months for exceptional guest service and assistance in lost prevention.