• Providing superior customer service experience for Claim Advisors of all levels • Collaborating with Claim Advisors, clinics, case managers and their service providers• Managing conflicts by taking steps to resolve issues before considering escalations • Familiarizing and updating the team with Allstate in-house programs and applications• Indexing and handling various claim documents received via fax, mail etc. and moving them to the appropriate claim file• Handling Claims file copy request to vendors via Sharefile/ CDs/ USBs. • Monitoring and updating claims transfer request for NCU/CCU/CAT Advisors• Proactively manage day-to-day priorities balancing new assignments• Providing on the job training for team members per manager’s request• Received many Applauses from Allstate colleagues for timely and outstanding performance

• Leading a team of 30 employees and overlooking client work site operations• Liaison between company and client for managerial decisions in the workplace• Analyzing and recording daily workflow reports and attendance of the team• Preparing teams billing for client • Welcoming, training and providing orientation for new hires• Familiarizing the team with client in-house programs and applications• Providing and taking steps to resolve issues and conflicts before considering escalations• Training new hires and updating the team on new developments regarding client applications and workplace policies• Overseeing teams daily work conditions and adjusting workflow when needed• Received many recognitions from client and Exela for timely and outstanding performance

• Oversaw, coordinated and physically managed office administrative procedures; was recognized by Higher Management for providing a quality work environment• Maintained inventory of 100+ facility owned assets and equipment; coordinated repairs as required; smooth operations in the workplace was highly appreciated by coworkers• Created purchase orders for vendors and monitored annual budgets• Annually reviewed repair and maintenance contracts; updated office operation expenses reports and identified cost effective purchasing alternatives • Created good relations with property management team through meetings and correspondence in order to plan timely services such as monthly parking, VIP / guest accommodation, security, maintenance and disposal of assets• Coordinated with travel agency to help process visa application for Oracle employees• Effectively managed all conference activities and general conference room upkeep to avoid conflicting conference scheduling• Co-workers’ deadlines were met by overseeing and ensuring that reception was distributing and sending time sensitive mails through standard administrative policies• Arranged for new employee logistics, which includes badges, seat signage, desk keys and space assignments

• Developed an operational manual for all administrative and maintenance departments; conducted emergency drills and periodically checked all related equipment. Received outstanding reviews from office tenants regarding maintenance, cleanliness, fire drills and security• Ensured security guard trainings are completed and taking strict measures for CCTV on entry/exit points of building. • Ensured quality customer services in the office lobby, mall entrance, parking areas and monitored smooth flow of traffic around the building. Implemented a 2-hour parking limit for customers on weekends, resulting in less complaints regarding parking space• Maintained suggestion / complaint records and followed up on their solutions which lead to happier and more cooperative tenants • Identified misuse of equipment / utilities provided to the building occupants. Initiated the idea of solar panels for the building and mall to decrease utility expenses• Developed a positive and dynamic image of the group to attract more customers and tenants

• Shift Leader and managed a team of 4 employees • Handled all monetary aspects, including credit limits; was also responsible for having a daily house bank of USD 3,000• Warmly welcomed airlines and groups of almost 400 guests at a time at Check-In. Was appreciated and named as Employee of the Month for smoothly operating the Front desk during high occupancy• Welcomed over 1,000 VIP guests and ensured a peaceful stay• Was relied on to supervise the Communication Department, Business Center, Guest Service Center in the absence of the Duty Manager• Provided full range of services for commercial guests and timely problem resolution, resulting in happy and satisfied customers who visited regularly