Jonathan Curtis Email & Phone Number

London, United Kingdom

• Responsibilities included:
• Working independently for a retail consultancy, to enable Samsung Electronics UK to define and then realise its UK multi-channel retail strategy
• Acting as Programme Director to establish the future business model and programme of change
• Mobilising the business and a small team of consultants to deliver the planKey achievements:
• Completed a 4-week accelerated planning phase and gained Exec. Committee sign-off
• Completed a Request For Proposal (RFP) and selected a new retail partner

London, United Kingdom

• Responsibilities included:
• Reporting to the Chief Customer Officer and leading a group of internal and external experts to re-establish the business’ brand purpose, its core customer groups, and the choices available to deliver a sustainable.
• Leading the re-design of the Marketing function with a key focus on building new capabilities and culture, with an initial focus on digital marketing
• Owning the development of marketing capabilities across the Group Key achievements:
• Designed the high-level business transformation programme and gained senior buy-in
• Established 3 year roadmaps with each of the international businesses to transform their marketing capability

Welwyn Garden City, Hertfordshire, United Kingdom

• Responsibilities included:
• Reporting to the Group Loyalty Officer and leading the Personalisation programme, coordinating business, technology and 3rd Party teams
• Defining the core capabilities needed, e.g. business capabilities and IT Services / APIs, Key achievements:
• Focused on customer innovations to enable the wider business to understand the need for fundamental cultural and operating model change
• Established the core foundations that enabled the team to surface a number of customer innovations, e.g. personalised recommendations & offers

Hong Kong & Shanghai

• Responsibilities included:
• Reporting to the Asia Regional CEO and developing a Long-Term Business Plan for the Asia region to identify and exploit ‘scale’ opportunities and increase confidence in the delivery of the Long-Term Financial Plan
• Identifying the best operating model for the China business and leading a diverse team to implement itKey achievements:
• Developed an approach to build a Long-Term Business Plan for the Asia region, identifying common issues and areas where scale could be leveraged across countries
• Led a strategic review of the operating model of the Chinese business and the subsequent business-wide transformation programme, with a significant overhead reduction

Ireland

• Responsibilities included:
• Leading a programme to integrate all support functions and with the UK business and the off-shore service centre in India
• Leading a programme team of more than 130 people to update all store processes, systems and structures and aligning them to the UK model in order to improve store standards Key achievements:
• Engaged and mobilised a diverse set of cross-country stakeholders – from shop floor staff to main board executives – to develop and support the transformation plans
• Successfully integrated all support functions, significantly reducing head office headcount by and operating costs
• Implemented an extensive business transformation programme across all stores, which contributed to returning the business from double-digit negative to positive Like-For-Like growth

Czech Republic

• Responsibilities included:
• Developing the longer-term business plan to achieve the long-term financial targets and turning it into a realistic set of annual business plans
• Introducing the international operating model systems and processes across both countriesKey achievements:
• Successfully implemented a new change management process to simplify change delivered in stores
• Delivered significant productivity and cost base improvements within first year of set-up and created a strong foundation for future years

Czech Republic

• Responsibilities included:
• Reporting to the CEO and having full management control of the acquired Carrefour business and its day-to-day trading operations
• Leading a team of 60 people to transition of people, processes and systems to core business Key achievements:
• Successfully delivered the challenging business case, increasing annual profits, despite a 9 month delay in competition commission approval – with sales ahead of the core business stores
• Developed a blueprint for future business integrations within the Tesco Group

United Kingdom

• Responsibilities included:
• Reporting to the Operations Development Director and managing the annual business planning cycle and co-ordinating delivery of the project portfolio (60+ projects, with 120+ project resources), to meet time, cost and.
• Developing and implementing a new approach for project and change management across the UK and international businesses Key achievements:
• Consistently delivered step-change targets, with real integrity and gained the confidence and respect of the UK senior executive team
• Led the development of a new Group standard for project and change management and successfully implemented it across the whole Tesco Group (12 markets)

United Kingdom

• Responsibilities included:
• Reporting to the Programme Director and designing the stores’ transformation programme method and content and managing a programme support office team to co-ordinate its delivery
• Facilitating the cross-functional work and engaging senior stakeholders to deliver benefit targets Key achievements:
• Dramatically simplified the existing, independent projects into a coherent and compelling programme of change
• Successfully delivered the expected business benefits, using a simple model to focus attention on creating real value from each of the programme deliverables

United Kingdom

• Including 7 years in-store, Stores’ Helpdesk Manager, Stores’ Support Office Project Manager and Supply Chain Development Manager