Jonathan Curtis Email & Phone Number

London, United Kingdom

Responsibilities included:• Working independently for a retail consultancy, to enable Samsung Electronics UK to define and then realise its UK multi-channel retail strategy• Acting as Programme Director to establish the future business model and programme of change• Mobilising the business and a small team of consultants to deliver the planKey achievements:• Completed a 4-week accelerated planning phase and gained Exec. Committee sign-off• Completed a Request For Proposal (RFP) and selected a new retail partner• Successfully coordinated internal and 3rd party teams to prepare for smooth transition to a new customer proposition

London, United Kingdom

Responsibilities included:• Reporting to the Chief Customer Officer and leading a group of internal and external experts to re-establish the business’ brand purpose, its core customer groups, and the choices available to deliver a sustainable economic model• Leading the re-design of the Marketing function with a key focus on building new capabilities and culture, with an initial focus on digital marketing• Owning the development of marketing capabilities across the Group Key achievements:• Designed the high-level business transformation programme and gained senior buy-in • Established 3 year roadmaps with each of the international businesses to transform their marketing capability

Welwyn Garden City, Hertfordshire, United Kingdom

Responsibilities included:• Reporting to the Group Loyalty Officer and leading the Personalisation programme, coordinating business, technology and 3rd Party teams • Defining the core capabilities needed, e.g. business capabilities and IT Services / APIs, Key achievements: • Focused on customer innovations to enable the wider business to understand the need for fundamental cultural and operating model change• Established the core foundations that enabled the team to surface a number of customer innovations, e.g. personalised recommendations & offers

Hong Kong & Shanghai

Responsibilities included:• Reporting to the Asia Regional CEO and developing a Long-Term Business Plan for the Asia region to identify and exploit ‘scale’ opportunities and increase confidence in the delivery of the Long-Term Financial Plan• Identifying the best operating model for the China business and leading a diverse team to implement itKey achievements:• Developed an approach to build a Long-Term Business Plan for the Asia region, identifying common issues and areas where scale could be leveraged across countries• Led a strategic review of the operating model of the Chinese business and the subsequent business-wide transformation programme, with a significant overhead reduction

Ireland

Responsibilities included:• Leading a programme to integrate all support functions and with the UK business and the off-shore service centre in India• Leading a programme team of more than 130 people to update all store processes, systems and structures and aligning them to the UK model in order to improve store standards Key achievements:• Engaged and mobilised a diverse set of cross-country stakeholders – from shop floor staff to main board executives – to develop and support the transformation plans• Successfully integrated all support functions, significantly reducing head office headcount by and operating costs• Implemented an extensive business transformation programme across all stores, which contributed to returning the business from double-digit negative to positive Like-For-Like growth

Czech Republic

Responsibilities included:• Developing the longer-term business plan to achieve the long-term financial targets and turning it into a realistic set of annual business plans• Introducing the international operating model systems and processes across both countriesKey achievements:• Successfully implemented a new change management process to simplify change delivered in stores • Delivered significant productivity and cost base improvements within first year of set-up and created a strong foundation for future years

Czech Republic

Responsibilities included:• Reporting to the CEO and having full management control of the acquired Carrefour business and its day-to-day trading operations• Leading a team of 60 people to transition of people, processes and systems to core business Key achievements:• Successfully delivered the challenging business case, increasing annual profits, despite a 9 month delay in competition commission approval – with sales ahead of the core business stores• Developed a blueprint for future business integrations within the Tesco Group

United Kingdom

Responsibilities included:• Reporting to the Operations Development Director and managing the annual business planning cycle and co-ordinating delivery of the project portfolio (60+ projects, with 120+ project resources), to meet time, cost and quality expectations• Developing and implementing a new approach for project and change management across the UK and international businesses Key achievements:• Consistently delivered step-change targets, with real integrity and gained the confidence and respect of the UK senior executive team • Led the development of a new Group standard for project and change management and successfully implemented it across the whole Tesco Group (12 markets)

United Kingdom

Responsibilities included: • Reporting to the Programme Director and designing the stores’ transformation programme method and content and managing a programme support office team to co-ordinate its delivery• Facilitating the cross-functional work and engaging senior stakeholders to deliver benefit targets Key achievements:• Dramatically simplified the existing, independent projects into a coherent and compelling programme of change• Successfully delivered the expected business benefits, using a simple model to focus attention on creating real value from each of the programme deliverables

United Kingdom

• Including 7 years in-store, Stores’ Helpdesk Manager, Stores’ Support Office Project Manager and Supply Chain Development Manager