• Support the execution of a high-quality unit rental operation by directing the activities of both remote and on-site personnel• Directly manage a team of coordinators and on-site operations personnel• Maintain accountability and relationships with Housekeeping ownership teams• Nurture the relationships with Leasing Office Property Managers and Building Owners to ensure our units are well maintained, shared building responsibilities are clear, and relationships that potentially lead to future growth• Drive quality metrics in the full-building portfolio by reviewing and utilizing all feedback to resolve challenges and help Kasa continue to evolve• Understand the financial impact of decisions and how to achieve the portfolio’s goals in a cost-effective way

•Lead partner sourcing efforts, negotiating contracts with most crucial future partners, and housekeeping owners•Oversee the East region of housekeeping partners directly, providing them feedback and making recommendations and decisions about the future of their contracts•Assist with rolling out and maintaining systems and processes that allow the team to efficiently audit cleaning quality and measure the success of housekeeping vendors on an on-going basis•Provide support around HK invoice generation, processing, and managing communication with the partners

Director of Operations• Ensured all aspects of the facilities were operating at company’s standards – conducting routine audit walk-throughs, scheduling preventative maintenance, and conserving sustainable amount of inventory• Directly managed member accounts, resolving any disputes in a manner that followed company’s policies and improved the client’s relationship • Built and formalized scalable processes to standardize housekeeping operations in the San Francisco properties. • Achieved monthly profits and revenue goals meeting KPIs set by regional leadership • Collaborated with Sales and Member Services teams to ensure flawless member onboarding and maintaining a positive lifecycle• Audited and approved payroll for 30+ associates ensuring that pay rates, job cost codes, and hours were entered correctly, in addition to daily monitoring of missing punches or meal break violationsCustomer Relations (Lead)• Supervised regional goals directed by Executive Leaders using Salesforce as a CRM tool• Developed and trained remote team members on new updates and policies in collaboration with Customer Success Team• Generated data points on 200+ daily member inquiries to analyze and construct effective protocols on tackling queue• Maintained communication channels with members via email, phone, and face-to-face meetingsProject Manager – New Site Development• Coordinated budgeting, forecasting, and invoicing with Development team on a $20 million club expansion• Sourced new vendors and established relationships to find cost effective solutions which improved efficiencyDiversity & Inclusion (Founding Member and Regional Leader)• Participated in weekly strategy meetings to research & develop actionable items to be implemented for our associates• Facilitated conversations & constructed coffee chats, with Diversity & Inclusion Directors, on topics & initiatives within the region; relating to race, gender, discrimination, biases, privilege, etc.