Jonathan Venegas Email & Phone Number

Experienced operations manager with a robust background in managing organizational systems, customer support, and project fulfillment. Currently freelancing as a Contract Specialist with The Paperless Agent, Inc., assisting part-time with customer service while transitioning to new opportunities in operations and project management.As the Operations Manager for The Paperless Agent, I worked remotely to manage general operations, customer support, and fulfillment teams. The Paperless Agent, based in Austin, Texas, offers real estate marketing through tech, service, and automation. My role involved running and monitoring the organization's established systems, policies, and KPIs to ensure that company and customer goals were fulfilled.I served as a liaison across departments for the integration of new policies and technologies, ensuring smooth adjustments to pre-existing systems with a focus on scale, efficiency, innovation, and volume. This included primary management over the company's AMC Fulfillment (VIP service) and Customer Support teams. My ability to coordinate and optimize systems has been a key asset in maintaining operational excellence.My history in management, operations, and customer satisfaction was further developed during my 5-year tenure in medical administration with Robert G. Salazar, M.D., Inc. (Fresno, CA 2015-2019). There, I worked as a Research Analyst, examining claim structures and billing systems to assist with complex appeals. Additionally, I managed the New Patient Referral Coordinator, Eligibility Department, and project managed the integration of new technology and web development, leading the practice into MIPS-compliant electronic medical records.I hold a Bachelor of Arts in English Literature and a minor in Language Studies from Fresno Pacific University, with certification in Teaching English as a Foreign Language (TEFL). These studies have enhanced my skills in recruiting, teaching, training, and communication, making me a well-rounded leader.During my undergraduate studies at Fresno Pacific University, I participated in collegiate athletics as an NCAA soccer player. This experience instilled a strong work ethic and team leadership skills that I carry into my professional life.My personal interests extend to music, where I play multiple instruments, sing, and DJ at industry-standard level. I have held a DJ-club residency in the past and regularly book weddings and private events, leveraging over a decade of experience in music and entertainment planning.~References & Recommendations available upon request