ePlus is a customer-first, services-led, results-driven and trusted industry leader that helps organizations secure, modernize, optimize, and scale every aspect of their IT infrastructure. For more than 30 years, we have stood side by side with more than 4,300 global customers, helping navigate an increasingly complex and dynamic IT, regulatory and workforce environment. Backed by an unparalleled bench of technical experts, more than 5,000 certifications and accreditations, top industry recognition, and a relentless commitment to innovation on behalf of everyone we serve, ePlus drives truly transformational results.

US VALOR is about humanity and providing respect and hope to those veterans that made great sacrifices to the US. People may have heard of or know of a military veteran who experienced a difficult time adjusting into society following their service, or a veteran that became disabled, or someone killed in action during their tour of duty. Without a doubt these veterans and their families experience mental and physical pain, isolation, and eventually spiral into a depressive mental state. US VALOR provides hope, and a pathway, for their survival and general well-being in the unfriendly and often unthankful world surrounding them.

Proficio is an award-winning managed security services provider (MSSP) offering a full range of cybersecurity services including managed detection and response (MDR), 24/7 monitoring and alerting, automated response, advanced threat detection and security assessments through global security operations centers in San Diego, Barcelona and Singapore. Proficio’s innovative approach to managed cybersecurity services uses proprietary processes, experienced security analysts, and the industry’s most advanced technologies to help organizations defend against advanced threats.

Security On-Demand™ is a managed security services provider specialized in providing 24x7 security monitoring, management, and compliance solutions. Founded in 2001, Security On-Demand (SOD), has been an industry pioneer, and recognized innovator within the managed security industry with over a decade of experience in optimizing security technology and operations expertise that can be blended into a subscription-based managed services.RESPONSIBILITIES- Prospect new leads and manage dedicated region/territory to generate sufficient pipeline growth. - Develop, qualify and close opportunities.- Grow and develop channel partners to generate leads and prospect meetings while leveraging Direct over Channel sales model.- Achievement of regional sales quota goals; drive and deliver monthly, quarterly, and annual sales numbers.- Plan and participate in regional sales events and channel partner training that will drive new opportunity pipeline within region and territory.- Deliver online and face-to-face presentations highlighting Security On-Demand’s capabilities while leveraging technical and corporate resources

In this role, I focused on the Customer Success to ensure my customers got the very best value from the services. This includes helping them use our services the best they can, achieve their personal career goals, meet compliance requirements and find threats fast. I was responsible for understanding their specific requirements, driving adoption, supporting them with issues, and forging deep relations between our two businesses.RESPONSIBILITIES- Serving as the customer’s main point of contact for accounts assigned.- Owning and building trusting relationships with customers after services have been sold.- Assist customers with technical calls and emails related to firewall, IPS, routers, switches, UDP, TCP communications, IPv4 and IPv6 addressing- Assure timely and effective communications with customers on all issues- Assuring services are fully provisioned, devices documented, customer information is continually updated.- Conducting service and product training.- Responding to Service Updates sent to the customers.- Preparing and delivering Customer Service Reviews.- Taking ownership of customer requests, troubleshooting issues and partnering with the appropriate teams to resolve issues.- Partner with customers’ Security and IT teams to implement customer use-cases.- Write documentation, knowledge base articles, and tutorials to improve the customer experience of Security On-Demand services.- Contribute to the enhancement of our provisioning and operation policies and procedures.- Develop a Masters level understanding of services.- Manage customer relationships to proactively gather input from customers to their satisfaction levels leading to positive customer referrals; or, identifying and addressing improvements required to assure customer satisfaction.- Consistently promotes positivity, helpfulness, and resourcefulness with customers having the goal of exceeding expectations.

Work closely with customers to obtain product requirements and negotiate pricing. Draft technical specification for projects to meet the specific needs of customers.Perform annual budget plans, including SWOT analysis and GAP analysis.Achievements:Received “exceeds expectations” on 2014 year-end review for outstanding performance such as:-Worked with San Luis Rey Water District to determine requirements to resolve a coating problem and also drafted technical specifications (relationship helped earn new account with City of Oceanside, CA).-Determined Legoland product requirements and found a painting product that met their specific needs, including training end users on how to use the product (Legoland account now generates $50K/year). -Earned a “letter of appreciation” from client contacts at North Coast Church for helping elicit requirements and locate products to complete 36 projects helping the needy within two months.-Convinced 24 Hour Fitness to leave Sherwin Williams and worked with local decision makers to determine their requirements and needs (now have business for all 24 Hour Fitness locations across US).

Hired out of the U.S. Marine Corps to turn around an under-performing wholesale/retail store location.Achieved profitability within one year, and the store became one of the most successful in its district.Led initiative to determine a new store layout, which served as the model for future store openings.

Flight Line Division Manager/Sergeant (June 2004-June 2006)Plane Captain (June 2003-June 2004)Crew Chief (June 2002-June 2003) Boot Camp/Training (June 2001-June 2001)Managed maintenance of 18 aircraft valued at approximately $36 million each.Led a senior team of 32 Marines, including training personnel, and prepared technical reports. Earned the Combat V Attachment Too Air Medal (highest honor without Congressional approval).