Designed/implemented “Backlog Reduction Plan” which rebuilt the request workflow, removed irrelevant tickets, and realigned remaining tasks with Sponsor priorities. Backlog decreased 25%.Led implementation of Scrum into Analytics team workflows serving as both Scrum Master (leading scrum ceremonies: sprint planning, daily scrums, sprint reviews/retrospectives, removing blockers, advising team members) and Product Owner (interfacing with customers, defining "done", prioritizing the backlog).Managed development of Analytics Performance dashboard which provides visibility into productivity/time allocation and established task resolution benchmarks for Analytics team to measure progress toward backlog reduction goal. Analytics team velocity increased 24%.Created a Sprint dashboard to monitor the Sprint backlog and developed a Sponsor Priorities dashboard which enables C-level staff to articulate backlog priorities while promoting equity across the organization.Led development of LCHC’s Strategic Plan dashboard (40 KPIs) and coordinated C-Level staff, Graphic Designers, ETL Database Developers, Data Reporting Analysts, and Application Programmers. Dashboard adopted by incoming CEO in January 2022Managed annual Uniform Data System (UDS) report submission. Analyzed/interpreted changes requested by HRSA, confirmed updates with internal/external subject matter experts, created/assigned tasks, validated code revisions, updated documentation, submitted report.Managed annual updates of Clinic Operations’ Productivity and Compliance reports.Managed LCHC's overhaul of its Care Management program coordinating an interdisciplinary team of subject matter experts (Chief Data Officer, Chief Administration Officer, Chief Operating Officer, Clinical Applications Director, Clinical Complex Care Director).

Retrieved data upon request (T-SQL)Designed/published reports (SSMS, SSRS, Visual Studio)Created “Backlog Reduction Plan” (rebuild, remove, realign) and presented to Chief Data Officer which was approvedLaid foundations for Strategic Plan dashboard. Duties included documenting data sources, wire-framing design, collaborating with Graphic Designers to produce prototype, and creating/assigning tasks in Jira.

Collaborated with managers/directors/VPs gathering requirements for fundraising/event campaigns. Developed/published corresponding reports (Salesforce)Managed helpdesk ticket queue (Salesforce) and solved various hardware/software issuesProcessed donations entering relevant financial data into Salesforce/LuminateCollaborated with staff to refine workflows making financial data entry efficient/accurate.Documented IT/Administrative workflows creating organizational redundancy/sustainability.

Building websites using Word Press’s Divi Theme and troubleshooting layout issues.

Created copy/content for print/digital advertisements and worked collaboratively with student recruitment efforts.

Teaching guitar, ukulele, banjo, mandolin, electric bass, piano

Teaching Private Guitar Lessons, Guitar History & Literature, Music Fundamentals

Teaching Beginning Guitar Class, Private Guitar Lessons

Teaching Music Appreciation, Music Fundamentals, Aural Skills I, Music in New York

Teaching Private Guitar Lessons, Guitar Ensemble, Performance Skills for Classical Guitar