Jonathan Ross Email & Phone Number

Edmonton, AB, CA

Austin, Texas, US

Currently working on a full time engagement with Maximus in Tysons Corner acting as Chief Transformation Officer.Werq supports leaders and executives with proven performance enhancement methodology to create exceptional results. Werq’s comprehensive model combines people, process, and strategy to fuel the development of top-caliber teams and businesses..

I provided quality management, operations, performance improvement and compliance consulting for a variety of clients across healthcare, behavioral healthcare and public sectors.

Mclean, Virginia, US

12 years total service. Provided executive leadership, coaching, mentoring and guidance to other executives, leaders, and managers who are key drivers of the company's P&L. Take on a wide range of direct oversight responsibilities to ensure each special assignment is completed successfully which varies greatly from improving quality, operational.

Mclean, Virginia, US

I am engaged in mid to long-term assignments directly impacting the company's quality, profitability and growth. I was most recently assigned to help integrate, develop and grow the MAXIMUS acquired Ascend Management Innovations Division which provides specialized clinical assessments and web based tools to ensure individuals receive the appropriate care.

Long Beach, US

• I was recruited by this leading provider of chemical dependency treatment in the U.S. to manage integration of The Right Step, Element’s largest acquisition to date, representing $40M in revenues and more than 200.
• Expanded bed capacity in three residential facilities by an average of 35%.
• Lowered AMA discharge rate to an industry best practice level.
• Achieved a 20% increase in conversion rates from qualified phone inquiries to admission.
• Oversaw a multi-million-dollar upgrade of 125-bed hospital, boosting patient satisfaction and referrals.
• Transformed Spirit Lodge into Promises Austin, a luxury-branded facility, increasing EBITDA and length of stay.

Austin, TX, US

• With full profit and loss, I provided leadership and vision for upgrading organizational performance in all areas for this longstanding, well established 200-bed provider of chemical dependency treatment in Central.
• Led a merger with The Council on Alcohol and Drugs Houston, more than doubling cash flow and establishing a viable financial model.
• Increased revenue by 30% and average daily census (ADC) by 25%.
• Established 16 distinct revenue streams, reducing risk and significantly improving cash flow.
• Enhanced the organizational image resulting in three episodes on A&E’s Intervention.

Mclean, Virginia, US

• I was hired as vice president of this $930M, 8,000-employee high performing publicly-traded government program management, operations and consulting firm in 2005. In 2007 I was promoted to chief of quality management.
• Enhanced operational efficiency and consistency Increased client satisfaction.
• Improved the identification, management and resolution of project-related issues.
• Reduced struggling project losses.

• With full P&L accountability I oversaw strategy, operations, and product design, development and implementation for this FHC subsidiary that provides integrated performance measurement / grants management technology.
• Turned an inherited loss of $2.5M into profitability in less than six months and grew revenues to $6.4M while maintaining margins better than 25%.
• Won 75%-plus of public sector competitive bids and captured 84% of company’s target market.
• Gained contract in New Mexico for statewide Web-based system for Gov. Bill Richardson’s office.
• Oversaw one of first Salesforce.com implementations in the country.

US

• This FHC subsidiary provided behavioral healthcare continuum of services in 14 states with annual revenues of $200M and 3,750 employees. With full accountability for information systems, performance improvement and.
• We achieved all key performance targets and established the foundation for continued success of the organization.

• This $20M, 500-employee FHC subsidiary provided behavioral healthcare for emotionally disturbed children and adolescents, where I oversaw delivery of continuum of clinical services, information systems and regulatory.
• Achieved Accreditation with Commendation for three consecutive JCAHO triennial surveys with a high Summary Grid Score of 99.
• Increased daily rate by 20%, maintained 95% occupancy, and diversified payer mix with private pay contracts from 13 states to avoid dependence on single state public funding.

This was a period of great innovation and industry leadership, where I developed model programs for treating sexually aggressive adolescents. It was during this time that I was featured on nationally-televised documentary, Scared Silent, narrated by Oprah Winfrey, and Victory Over Violence, narrated by Walter Cronkite – two highlights of my career and life.

Masters, Psychology

Bachelors, Pyschology