Jonathan Ross Email & Phone Number

Edmonton, Ab, Ca

Austin, Texas, Us

Currently working on a full time engagement with Maximus in Tysons Corner acting as Chief Transformation Officer.Werq supports leaders and executives with proven performance enhancement methodology to create exceptional results. Werq’s comprehensive model combines people, process, and strategy to fuel the development of top-caliber teams and businesses. This rich process ensures that the right people are in the right seats, communication is thorough and effective, trust is proactively developed, goals are clear, priorities are aligned, and the necessary systems and accountability checks are in place to optimize results.

I provided quality management, operations, performance improvement and compliance consulting for a variety of clients across healthcare, behavioral healthcare and public sectors.

Mclean, Virginia, Us

12 years total service. Provided executive leadership, coaching, mentoring and guidance to other executives, leaders, and managers who are key drivers of the company's P&L. Take on a wide range of direct oversight responsibilities to ensure each special assignment is completed successfully which varies greatly from improving quality, operational efficiency, scalability, project leadership, and the client relationship.

Mclean, Virginia, Us

I am engaged in mid to long-term assignments directly impacting the company's quality, profitability and growth. I was most recently assigned to help integrate, develop and grow the MAXIMUS acquired Ascend Management Innovations Division which provides specialized clinical assessments and web based tools to ensure individuals receive the appropriate care and supports to improve their quality of life. I have also served as interim Quality Director for the Centre for Health and Disability Assessments (CHDA) which provides a national service on behalf of the Department for Work and Pensions by conducting 715,000 face to face Work Capability Assessments per year across 160 Assessment Centres for those claiming employment and support benefits in the United Kingdom. Past assignments include overseeing the quality management system for MAXIMUS’ Federal Student Aid, Debt Management and Collection System (DMCS) including monitoring subcontractor performance and external audit liaison activities.

Long Beach, Us

I was recruited by this leading provider of chemical dependency treatment in the U.S. to manage integration of The Right Step, Element’s largest acquisition to date, representing $40M in revenues and more than 200 employees with 200 licensed beds across four residential facilities and 17 intensive outpatient offices in Texas. In this role I oversaw all daily operations with full profit and loss, drove growth, quality and development of services, led four Executive Directors and all regional support resources and functions including finance, HR, compliance and IT. My focus was on broadening and upgrading delivery and marketability of clinical programs and services, as well as facilities. I developed and implemented data-driven KPI’s and a culture of accountability related to quality, profitability and risk, as well as re-engineered admissions processes to drive revenue.In this relatively short time I and my team… • Expanded bed capacity in three residential facilities by an average of 35%. • Lowered AMA discharge rate to an industry best practice level. • Achieved a 20% increase in conversion rates from qualified phone inquiries to admission.• Oversaw a multi-million-dollar upgrade of 125-bed hospital, boosting patient satisfaction and referrals. • Transformed Spirit Lodge into Promises Austin, a luxury-branded facility, increasing EBITDA and length of stay.

Austin, Tx, Us

With full profit and loss, I provided leadership and vision for upgrading organizational performance in all areas for this longstanding, well established 200-bed provider of chemical dependency treatment in Central Texas. This entailed overseeing clinical and financial operations as well as community leadership, strategic initiatives, and Board relations. I also identified strategies to stabilize the financial structure, diversified payer mix and expanded revenue streams. In reorganizing and centralizing all key clinical and support functions we achieved programmatic consistency, operational efficiency, client safety and compliance with licensure/accreditation. I also transformed their branding, marketing, communications, and media relations.Through my efforts and those of my fabulous team, we… • Led a merger with The Council on Alcohol and Drugs Houston, more than doubling cash flow and establishing a viable financial model. • Increased revenue by 30% and average daily census (ADC) by 25%. • Established 16 distinct revenue streams, reducing risk and significantly improving cash flow.• Enhanced the organizational image resulting in three episodes on A&E’s Intervention.

Mclean, Virginia, Us

I was hired as vice president of this $930M, 8,000-employee high performing publicly-traded government program management, operations and consulting firm in 2005. In 2007 I was promoted to chief of quality management with a mandate to develop, implement, and oversee quality assurance, risk management, compliance and performance improvement for a portfolio of contracts across the company. Reporting to the CEO and board, I implemented and standardized project management training, start-up, and maintenance tools. I also designed and maintained centralized QA data management and comprehensive on-site review processes to assess compliance and project performance. As part of our quality initiatives I introduced and managed a formal process for reviewing and monitoring corrective actions in high profile projects.Results were many and far reaching, as we…• Enhanced operational efficiency and consistency Increased client satisfaction. • Improved the identification, management and resolution of project-related issues. • Reduced struggling project losses.

With full P&L accountability I oversaw strategy, operations, and product design, development and implementation for this FHC subsidiary that provides integrated performance measurement / grants management technology solutions, software and consulting to the public sector. This entailed implementing all contract awards, penetrating new markets, negotiating, and establishing and maintaining strategic alliances with industry-leading partners.During my tenure as CEO and COO, I…• Turned an inherited loss of $2.5M into profitability in less than six months and grew revenues to $6.4M while maintaining margins better than 25%. • Won 75%-plus of public sector competitive bids and captured 84% of company’s target market. • Gained contract in New Mexico for statewide Web-based system for Gov. Bill Richardson’s office.• Oversaw one of first Salesforce.com implementations in the country.

Us

This FHC subsidiary provided behavioral healthcare continuum of services in 14 states with annual revenues of $200M and 3,750 employees. With full accountability for information systems, performance improvement and compliance, I managed and upgraded operations of an underperforming acquisition. This included developing a system of processing referrals, admissions, transfers and client records, as well as designing a system for tracking and conducting root cause analyses and for making presentations to JCAHO.• We achieved all key performance targets and established the foundation for continued success of the organization.

This $20M, 500-employee FHC subsidiary provided behavioral healthcare for emotionally disturbed children and adolescents, where I oversaw delivery of continuum of clinical services, information systems and regulatory compliance for more than 300 licensed beds across four facilities. The focus was on implementing integrated information systems for communications, treatment planning, incident report tracking, performance improvement, compliance and census management. I was also deeply involved in developing the company’s largest facility, including physical plant preparation, licensing, policy and procedure, operations infrastructure, clinical documentation, and staffing.Thanks to the great efforts of my team, we…• Achieved Accreditation with Commendation for three consecutive JCAHO triennial surveys with a high Summary Grid Score of 99. • Increased daily rate by 20%, maintained 95% occupancy, and diversified payer mix with private pay contracts from 13 states to avoid dependence on single state public funding.

This was a period of great innovation and industry leadership, where I developed model programs for treating sexually aggressive adolescents. It was during this time that I was featured on nationally-televised documentary, Scared Silent, narrated by Oprah Winfrey, and Victory Over Violence, narrated by Walter Cronkite – two highlights of my career and life enriching experiences.

Masters, Psychology

Bachelors, Pyschology