Jonathan Farley Email and Phone Number

PROFILE - Proven track record in project/process management, technical account management, services/proposal development, order operations, and engineering from both domestic and international perspectives- Strong project management skills, with the ability to handle complex projects in a matrix environment- Respected people manager, with the ability to align, lead, and manage diverse and remote teams- Advanced knowledge in Customer Relationship Management (CRM) and Business Objects applications- Outstanding data analysis ability, including establishing/measuring Key Performance Indicators (KPIs)- Expert level skills in Microsoft applications (MS Excel, PowerPoint, Word, Access, Project)- Extensive experience with ISO 9001, TL9000, and Six Sigma processes and tools - Successful training completed towards achieving Project Management Professional (PMP) certification - Strong analytical and problem-solving skills and certified coach in Kepner-Tregoe Resolve processes- Superb ability to bridge technology and business goals to produce effective solutions- Excellent written and verbal communication skills- Energetic, dedicated long-term employee with strong work ethic consistently ranked as top contributorSpecialties: Budgeting, Business Objects, change management, coaching, customer support, engineering, help desk support, leadership, management, materials management, Nortel, presentation skills, process engineering, proposal writing, RFP, Six Sigma, SLA, TDM, telecommunications, VoIP