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Jonathan Still is listed as Chronic/Escalation/Repair Center NOC Manager focused on trouble resolution while ensuring total customer satisfaction at AireSpring, a company with 249 employees, based in Los Angeles Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Jonathan Still.
Jonathan Still previously worked as Repair Center Manager at Airespring and Chronics and Repair Center Manager at Telepacific Communications (Tpx Communications).
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I have been in the telecom industry for over 20 years. Over those years I have a proven track record of being able to resolve the most complex and chronic troubles while providing exceptional customer service resulting in 100% customer satisfaction.
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Greater Los Angeles Area
Repair Center manager over Tier 1/Tier 2 repair teams and customer service. Chronic Manager for long duration, complex, and repeat issues for layers 1-3 of the OSI model. Escalation manager for all incoming customer escalations as well as driving escalations and resolutions with our carrier and ILEC partners.
Greater Los Angeles Area
Developed and Implemented a chronic process to reduce the high churn rate. This included hiring, managing, and developing a chronic team of engineers to resolve the most complex physical and logical telecom issues. This process reduced the churn rate over 75% in less than 1 year.
Provide Tier 3 technical support for Verizon Business data services customers including several Fortune 500 companies. Responsibilities include:troubleshooting, testing, and analyzing data related to chronic/repeat troubles in a Tier 3 support group for DDS, T1, DS3 and Ethernet circuits. Directing LEC and Verizon Field technicians in the fault isolation.
Provide technical support for Global accounts and local, state, and federal government accounts. Responsibilities include troubleshooting data circuit issue, testing analog, DDS, T1, and DS3 circuits, interpreting data from various hardware devices including, but not limited to DXC, HDSL, MUX, DL3800, HP Internet Advisors, TBERD test sets, routers, and.
Responsible for implementing and maintaining a Quality program in the Global Accounts organization.Acted as a point of contact for all customer service support related functions for new data products, developed requirements to support all new products, and project manager for various call center projects.
Cary, NC
Provide technical support and initial troubleshooting of MCI voice and data products for business and reseller accounts. Responsibilities include opening trouble tickets, walking customer through initial troubleshooting stages, performing call searches, troubleshooting toll free voice services, verifying configuration and provisioning of services on.
Cary, NC
Worked in control room overseeing staffing for 300 reservation specialists and analyzing national call data for inbound calls to 1-800-HOLIDAY and adjusting staffing, requirements in half hour intervals. rerouted traffic between 3 sister call centers based on call volume.worked as a planning analyst providing weekly and monthly performance reports of all.
Responsible for answering inbound calls to 1-800-HOLIDAY and booking reservations for all Holiday Inn hotels worldwide while providing exceptional customer service.
Other employees you can reach at airespring.com. View company contacts for 249 employees →
Willie Young
Colleague at Airespring
Los Angeles Metropolitan Area, United States
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FV
Francis Valencia
Colleague at Airespring
Batangas, Calabarzon, Philippines, Philippines
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SD
Sujoy Dutta
Colleague at Airespring
Pune, Maharashtra, India, India
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LD
Leandro Diala
Colleague at Airespring
Manila, National Capital Region, Philippines, Philippines
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EN
Emmersonn Nicolas
Colleague at Airespring
National Capital Region, Philippines, Philippines
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CA
Cherry Anne Alemania
Colleague at Airespring
Parañaque, National Capital Region, Philippines, Philippines
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VK
Vipin Khandelwal
Colleague at Airespring
Gurugram, Haryana, India, India
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MM
Moiz Mushtaque Kazi
Colleague at Airespring
Islāmābād, Pakistan, Pakistan
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CR
Chermann Rey Villaester
Colleague at Airespring
Metro Manila, National Capital Region, Philippines, Philippines
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BF
Barry Friedman
Colleague at Airespring
Los Angeles Metropolitan Area, United States
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Quick answers generated from the profile data available on this page.
Jonathan Still works for AireSpring.
Jonathan Still is listed as Chronic/Escalation/Repair Center NOC Manager focused on trouble resolution while ensuring total customer satisfaction at AireSpring.
Jonathan Still is based in Los Angeles Metropolitan Area, United States, United States while working with AireSpring.
Jonathan Still has worked for Airespring, Telepacific Communications (Tpx Communications), Verizon Enterprise Solutions, Verizon Business, and Verzion Business.
Jonathan Still's colleagues at AireSpring include Willie Young, Francis Valencia, Sujoy Dutta, Leandro Diala, and Emmersonn Nicolas.
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