Ensure that plan members meet plan eligibility requirementsAct as primary point of contact for plan membersServe as plan member advocate and enhance the collaborative relationship between the plan member, health care provider, and patient assistance program representativesDocument/record all interactions with members, health care providers, pharmacies, and financial assistance entities in the Customer Relationship Manager software (“CRM”) in a timely mannerProvide exceptional customer service to internal and external customers; resolve any customer requests in a timely and accurate manner; escalates complaints accordinglyReview pending activities/events and specific customer requests to ensure excellent customer service and customer experienceDemonstrate proficiency and full understanding of the Company plan member database including data elements, definition of case statuses and outcomes, case documentation requirements and the importance of meeting company metricsResearch and identify available financial assistance programs for specialty drugs that are prescribed for active membersCoordinate access to patient assistance programs; provide assistance to plan members and physician staff to complete all necessary financial assistance program forms and applications in a timely manner

Trained and managed new team members for the case management team. Case vetted for all patients in the practice.Scheduled patients with pain management and orthopedic doctors.Sent referrals and followed up in the process for radiology needed.Sent referrals and followed up in the process for outside orthopedic needs.Communicated with attorneys as needed for patient treatment updates, and case information. Educated patients on injection procedures prior to their appointments.Monitor number of no shows and ensure appointments are rescheduled.Build and maintain relationships with attorneys, paralegals and case managers but ways of constant communication.Review schedules for physicians to ensure patients are properly scheduled and all documentation and authorization are charted for appointment.Answered call center phone calls and assisted with those requests.Assist with Intake receiving new patient referrals and scheduling patients

Scheduled appointments for Otolaryngologists and Audiologist specialist for a large Practice. I was a scheduler for multiple doctors handling patients throughout Florida. I assisted in Scheduling New Patient Appointments, Intake New Patient registration, coordinated patients Hearing test, Assisted in verbal insurance verification, worked with team to schedule and follow up on missed appointments, cleared and rescheduled patients, uploaded documents and worked with Medical Assistants to assist patients inquires, assistant to supervisor in training new employees and established training material and programs for new employees.

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room, Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards. Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.