Business Systems Analyst
CurrentCoordinate with internal and external stakeholders to provide detailed timelines of new features. Design and publish training documents for operations teams to implement new workflows with minimal workflow disruption. Coordinated with offshore development teams to streamline communication, track progress, and troubleshoot issues, resulting in a 30% reduction in project turnaround time. ● Investigate complex business critical processes and provide detailed step-by-step solutions.● Participated in Agile sprints, working with development teams to prioritize user stories, provide feedback, and ensure timely project delivery.● Led virtual meetings and requirements gathering sessions with stakeholders in diverse regions, managing time zone differences to ensure timely project delivery.