Jonathan Goff Email & Phone Number

Pleasant Grove, Ut, Us

Pleasant Grove, Ut, Us

San Jose, Ca, Us

Managed global products to allow for a more secure and trusted eBay Marketplace and allow visibility for Customer Service to improve interactions between eBay, buyers, & sellers. Owned internal software applications leveraged by 5,000 users globally that allowed for both proactive and reactive actions on user actions that violated site & item policy and disputes between members. Managed cross functional teams containing Software Engineering, Quality Assurance, API support, automation, Online Customer Support, content, IVR, and training. Owned and lead PDLC of new software projects.

Murray , Ut, Us

* Configured and managed automation rules and business policy for Tecsys Elite Series 8.3 WMS and DMS* Worked with SMEs and business leaders to define business policy and warehouse layout to be configured in the warehouse management system* Trained end users on how to use WMS* Developed SQL reports to analyze warehouse storage efficiency and to identify areas of improvement

Midvale, Ut, Us

Drive requirement development and documentation processes for supply chain system development projects in order to reduce logistics costs and increase supply chain efficiencies. Used SQL help identify and resolve functional issues & perform ad-hoc data analysis on production environments.* Coordinated the development of a new warehouse management system and a new parcel shipping system along with the integrations to the ERP system.* Facilitated the development of an integration with UPS to allow customers the ability to generate return shipping labels on the web, which reduced customer service and freight costs.* Managed the creation of a new reverse logistics costing system that accurately billed vendors for value added services on returned inventory.* Created project requirements for a strategic pricing system that would alter product prices based upon competitor price points, buyer input, and statistical modeling.

Charlotte, Nc, Us

Lead call center system development projects to meet strategic corporate goals of cost containment and increased efficiencies. Used SQL help identify & resolve functional issues and perform ad-hoc data analysis on production environments. Utilized public GIS systems and land records to research and set up property tax accounts for escrowed mortgages. * Increased call center efficiency by $4.4M during challenging market conditions by automating key manual processes and improving functionality of customer service applications.* Saved $200,000 in government penalties by identifying and correcting property tax payment errors.* Completed and documented process flows for use in cost benefit analysis and use cases.* Created management performance reporting systems and ad-hoc queries for senior and mid level management analyzing production, headcount, costs, and call center metrics of 2,700 employees.* Promoted from Tax Auditor to Business Analyst I then to Business Analyst II

Bachelors Of Science, Business Management

Business Information Systems