Jonathan Harbin Email & Phone Number

Hawaii, United States

Hawaii, United States

Arlington, Virginia, Us

Description: Battalion (BN) supervisor responsible for developing the concept to support a HQ Detachment, three Explosives Ordnance Disposal (EOD) companies, and one Chemical unit (Hazard Assessment) at 3 geographically dispersed locations in Hawaii and Alaska. Installs, operates, maintains, and supervises all automated information systems, network management, computer network defense, cyber network defense operations, and information assurance across a multitude of battlefield mission command platforms. Integrates tactical and strategic communications, information processing, and management systems into a seamless global information network that supports BN operations and enables communication with higher echelons. Key Accomplishments: Demonstrated expertise and mental flexibility proven to be a critical asset during a joint FTX conducted ICW the 3D Marine Combat Logistics Battalion. Established radio communication with the Marines, restored the connectivity of two NBCRV JCR systems and a Satellite Transportable Terminal (STT) while under austere field conditions. Provided communications support to two battalion level FTXs, the USARPAC EOD Team of the Year Competition, and a brigade level EXEVAL. Developed of user level smartcards for the JCR, SKL, DAGR and MBITR systems, as well as an improved pre FTX COMMEX program to increase battalion readiness. Staffed the ONS for retention of the unit's MBITRs, identified and ordered critical JCR TOC Kit shortages, and provided communications support to numerous exercises and training events, including the OBJ-T EXEVAL of the 71st CM CO and battalion HQs. "Technical knowledge and skills are well beyond current grade; "#2 of 8 Captains ranked and one of the most technically gifted Signal Corps officers I have worked with"; "Possesses keen insight into complex technical problems allowing him to adapt creative solutions quickly"; "Select immediately for MAJ and resident CGSC. Unlimited potential."

Arlington, Virginia, Us

Description: Current Operations OIC for the Brigade S-3 of a Theater Operational Base (Hybrid/Strategic) Signal Brigade consisting of one Expeditionary Signal Battalion, 3 forward deployed Network Enterprise Center (NEC) Battalions, and one Army Service Component Command Communications Team. Reinforcing seamless communication support, mission command and full spectrum operations while providing both expeditionary and strategic C4IM across the Pacific Theater Area of Operations; a battle space spanning 12 time zones,105 million square miles, and 39,000 customers. Responsible for current operations and battle tracking for the Brigade consistent with NETCOM, ARCYBER, USARPAC, and USPACOM directives. Key Accomplishments Summary: Highly sought after leader throughout the command. Hand selected to run current operations due to leadership and ability to make snap decisions. Shared experience as a Company CDR to instill perspective in the team creating higher quality orders. Wrote the tactical signal support plan for the BDE in the event of conflict in the Pacific AOR. Performed at a level of a seasoned field grade officer. Received accolades from the NETCOM commander for leadership of the brigade staff in the production of a go to war operations order in support of contingency operations throughout the Pacific theater. Evaluator rating #1 officer in the Brigade S3 shop and top 15% of Captains I have served with in the past 16 years"; "proven ability to lead diverse organizations and accomplish the most complex missions. " Senior evaluator rating was #1 staff captain and in the top 10% of company grade officers in the brigade. "excelled in a critical field-grade position in the Brigade S3. He led the planning effort for 3 successful theater-level exercises that dramatically improved the mission-command readiness and posture in the Pacific. "potential to excel in the most challenging field grade positions. Promote now to major and select for resident ILE"

Arlington, Virginia, Us

Description: Commander of the Headquarters and Headquarters Detachment, a split-based forward-deployed Company with 45 Soldiers and 11 DA Civilians spread across Afghanistan and Qatar, to enable combat and support operations via the battalion S1, S2, S3, and S4 reinforcing seamless communication support in the Combined Joint Operations Area-Afghanistan(CJOA-A) in direct support of OPERATION FREEDOM'S SENTINEL. Provides C5ISR support to U.S. Forces in Qatar via the Technical Control Facility, OSP, and Helpdesk functions directly supporting all operational base communication support. Sustains and constantly executes the Reception, Staging, Onward-movement and Integration (RSO&I) program, Soldier Reintegration Program, and facilitates the deployment/redeployment of all Soldiers, Civilians, and equipment in and out of Afghanistan and Qatar.Key Accomplishments Summary: Led the company through network modernization in Qatar, improved the RSO&I process and continually enabled the forward deployed element with resources and staff support. Led by example in physical fitness and always remained professional and calm while assigned to an austere and stressful environment. Possessed an infectious positive attitude which built a high company morale. Directed a plan to reduce sub-hand receipt holders and guided the formation to a better property accountability posture. Developed an SOP for help-desk operations enabling improved and more efficient customer service. Utilized adaptive leadership to manage requirements and equipment associated with a critical network modernization valued beyond a million dollars. With little notice, assumed command of a unit in turmoil and deftly led it back to a firm footing. Evaluator stated "his stellar intellect and certifications make him the most technically skilled Signal captain in the battalion." "top third of 23 captains rated"; "must promote first look to major and select for resident ILE"

Arlington, Virginia, Us

Description: Serves as a staff officer for project tracking, reporting and the execution of projects throughout the CENTCOM/USARCENT CJOA worth in excess of $20 million. Responsible for oversight and management of projects working with military, civilian, and contractor personnel throughout the CENTCOM AOR theater of operations to include Operation Spartan Shield (OSS) Tech refresh, Combined Joint Task Force Operation Inherent Resolve (CJTF OIR) tech refresh, Unified Collaboration Equipment upgrade, UVDS network management equipment upgrade, and Commercial Solution for Classified (CSfC) programs. Worked closely with CJTF OIR, ARCENT, down trace units, peer officers, other internal groups, and the acquisition officers to facilitate contract efforts to support projects throughout AOR. Position required equipment acquisition and transportation. Key Accomplishments Summary: Responsible for the development of building the tactical network management in a box package. Attended numerous progress update meetings and spoke to the production team on behalf of the command. Responsible for the upgrading project of the network facilities’ equipment (tech refresh) on Army bases in support of providing mission command capabilities to CJTF OIR and OSS key infrastructure through the CENTCOM AOR, ensuring that all equipment was replaced and upgraded with the Army budget and timeline for execution. Responsible for the upgrade of the collaboration equipment throughout CENTCOM AOR. Supervised the team responsible for the upgrade of the Unified Video Dissemination System (UVDS) hardware for the CENTCOM AOR. Responsible for the initial development of the scope of the project for Commercial Solutions for Classified (CSfC) Program to improve the cybersecurity capabilities throughout the CENTCOM AOR with current NSA approved commercial cyber security providers. Attended night classed and completed the CompTIA and CISCO CCNA certification classes during this assignment.

Description: Action Officer for Chairman Of Joint Chief Of Staff Joint Exercise Program’s Exercise Branch that improves interoperability and security cooperation within the region, on a team responsible for all aspects of designing, coordinating, planning, and executing joint, operational level exercises involving USPACOM HQ. As part of the Multinational Planning Augmentation Team (MPAT) and Global Peace Initiative Operations (GPOI) responsible for planning, coordinating, executing, monitoring and assessing various USPACOM multi-lateral engagements, exercises, and contingency planning for regional crises, humanitarian and disaster response, or supporting military operations and crisis planning in the USPACOM AOR. Extensive coordination w/USPACOM's Service Components and Subordinate Unified Commands, PACOM staff elements, embassy country teams and foreign military counterparts are required to coordinate planning and response within the INDO-PACOM AOR and in support of the US INDO-PACOM Theater Campaign Plan and Order (TCP & TCO).Key Accomplishments Summary: Enthusiastic and dedicated, actively sought out challenges and doggedly pursues them until resolved. Appearance and military bearing were flawless. Exhibits outstanding analytical skills, maturity in a demanding, complex section. Performance, both militarily and professionally, rated as nothing short of outstanding. Ranked in top third of pre-command captains served with by the evaluator. "clearly ready to serve as a company commander or critical staff officer. Would excel in challenging and nontraditional assignments requiring a great officer."

Arlington, Virginia, Us

Description: Served as the coordinator for the operations for the G3 office of the 9th MSC reserve component forces in the Pacific Rim consisting of 3,500 Soldiers, civilians and their families located in 10 Direct Reporting Units (DRUs) Hawaii, Alaska, American Samoa, Guam, Saipan, Korea and Japan (9th MSC INDO-PACOM AOR). In charge of the Combined Operations and Intelligence Center (COIC) during a period of limiting manning. Served as the Emergency Management (EM) program coordinator for the Army Reserve units in the Pacific. Supervisor for 32 subordinates ensuring the development and maintenance the 9th MSC Emergency Action Plan, while improving disaster reaction, planning, preparations, education and emergency readiness for each unit. Key Accomplishments Summary: Served in numerous positions throughout the executive staff to include the Secretary of the General’s Staff (SGS) and the general’s aid, Aide De Camp, for the one star Commanding General (CG). Created a Master Events Calendar for the senior leadership and staff to sync planning. Chosen as the sole representative from the unit to attend a strategic broadening seminar, Young Alakai, leading to an enhanced knowledge of mission command in regard to the strategic understanding of US INDO-PACOM and USARPAC’s phase zero operations. Utilized technology and innovative solutions to bridge geographic boundaries with information and data sharing. Directed for Military Funeral honors for the fallen reserve component’s service members throughout the Pacific. Completed the reserve component’s SCCC. In charge of COIC operations during period of limited manning. Implemented the EM program down to the DRU level consisting of guidance for actions during emergency situations, ensuring program representatives conducted mandatory training and created a repository for EM documents on the EM sharepoint page. Evaluator ranking among top 20% of all officers; “select for promotion to major and send to ILE”

Arlington, Virginia, Us

Description: Directed the operations of a team of 10 personnel that provide essential aspects of a communications network servicing over 500 customers that provide mission command for the capability to order supplies, control and track medical activities and providing life-saving medical services. Responsible for the planning, design, engineering, deployment, installation, logistical support, upgrades, monitoring, protection and maintenance of all aspects of automation and tactical communications equipment located at various locations providing a mission critical network in support of all medical operations. Managed all automated information systems, network management, security and information assurance operations for equipment worth more than $5M. Key Accomplishments Summary: Evaluated operating methods and procedures for improvement, ensuring that the team’s productivity and efficiency are maximized where the quality of service remains at 95% or greater. Responsible for a VSAT network supporting over 100 customers, a combat net radio network, as well as maintaining a computer lab of over 10 workstations. Acted as the ADVON OIC for the BN during a training event away from home station. Served as the acting BDE S6 during a training event. Attended a CISCO provided network management course leading to an extensive knowledge of the operation and maintenance of government networks including routing and switching capabilities. Performed computer repair operations for automations hardware, software problems, user errors and peripheral concerns on over 50 government computers in order to allow mission critical operations to continue. Evaluator rating among top 30%; “clearly demonstrated the potential to be successful in positions of greater responsibility”; “promote to MAJ BZ and send to ILE immediately”; “consistently performs at a level exceeding expectations”

Arlington, Virginia, Us

Description: Provided a tactical package with all enterprise services on a government network that serviced over 1000 customers which were fully reliant on our technical expertise and equipment to execute conduct mission command during their combat missions. Led a team of 10 subordinates in charge of installation, operation, maintenance and network monitoring of all tactical voice and data communications transmissions systems, network, encryption, information assurance, automation, special circuits, multi-channel tactical satellite systems and spectrum management which supported battlefield automated systems through the Tactical Network Management System (TNMS) suite and personnel at the node level throughout a Tactical Theater Signal Brigade valued in excess of $5M. Notifies the commander, primary staff officers, and other staff sections of any issues that would impede their ability to provide mission command capabilities, the success of the missions or concerns with the local and wide area networks.Key Accomplishments Summary: Coordinated, planed, directed the unit signal support assets and unit satellite communications requirements. Planned and coordinated the installation, testing, operations, troubleshooting, and maintenance of hardware and software systems. Volunteered personal time to acquire mission critical equipment for the upcoming annual training event. Trained 1 Captain and 1 Lieutenant (promotable) in signal battle captain duties. Proved himself invaluable during per-deployment preparations. “Unlimited Potential”; “potential to excel in positions of increased responsibility and should be challenged with key development opportunities”; “select for Signal Captain's Career Course as soon as eligible”

Arlington, Virginia, Us

Description: Assistant leader of a team of 10 personnel that implemented the network defense planning, policies and procedures that controlled a government telecommunications network for subordinate units as well as Help Desk operations. Produced military orders enforcing suspense dates to ensure that all necessary coordination was made to ensure the subordinate units have all assets needed to conduct all signal missions/training events and operations to include: Global War on Terrorism support, equipment upgrades, fielding and deployment supportKey Accomplishments Summary: Trained 2 co-workers (fellow officers) on leadership, administrative duties, asset management and communication operations by sharing and utilizing prior experience. Greatly improved the reporting methods of subordinate units by creating an equipment status report format which allowed for better training and planning of all subordinate units. Planned and conducted realistic team mission supporting training events, focusing on critical core communications tasks while incorporating Risk Management practices. Responsible for successful execution of a brigade training exercise. Successfully applied past experience and knowledge to perform Battle Captain duties in the Joint NETOPS Control Center (JNCC) during Grecian Firebolt 13. Implemented attention to detail that was directly reflected in 2 successful JNCC jumps from a cantonment operations to a tactical operational environment within the 4 hour objective without any safety incidents while being installed to 100% operational.

Arlington, Virginia, Us

Description: Leader of a team of 30 Soldiers that provided the crucial assets and equipment servicing over 350 customers with logistical support (fueling, mechanics, inventory accountability and food services). Responsible for the training, safety, productivity and morale of the team members. Responsible for the combat readiness, leadership, welfare, discipline, morale, safety training, safety, productivity, morale and professional development with training of 8 Noncommisioned and 30 Soldiers. Maintains combat mission readiness by ensuring all Soldiers are properly led, equipped, trained, and supported in order to complete all assigned missions. Responsible for the tactical employment and accountability of MTOE items worth in excess of $17 million; provides command guidance and emphasis for the installation, operations and maintenance of all food preparation, equipment, NBC equipment, maintenance equipment and fueling equipment. Key Accomplishments Summary: Maintained mission readiness by ensuring all Soldiers were properly led, equipped, trained and supported. Developed, inspired and mentored team members to exceed in professional development and ensured that members attended all required military training and continued education. Required to plan and make mission based decisions to guarantee the success of signal operations. Ranked in the top 5 percent by assigned supervisor. Performed duties at a level above current rank.

Arlington, Virginia, Us

Ranked in top 10 percent by evaluators; received bronze star medal for service and leadership; recommended promotion ahead of peers; recommended for next level education assignments; recommended selection for command. Description: Supervisor of unit leaders and second in charge of a signal unit, overseeing and coordinating the daily activities of 50 personnel through the levels of leadership for the teams that provided a secure and non-secure US Government network via satellite transmission with voice and data services. Provided oversight of the professional development of two commissioned officers and 10 non-commissioned officers. Key Accomplishments Summary: Maximized group leader efficiency by initiating a maintenance management data report which led to a government cost reduction in excess of $150,000, increased performance accuracy and attention to detail leading to increased future job proficiency and professionalism. Ensured that supervisors were aware of all issues that would impede the success of missions. Facilitated meetings to discuss upcoming training exercises and update senior leadership on behalf of our unit. Prioritized and forecasted the budget for unit resources including time, equipment, and facilities to accomplish the unit leader’s assigned and intended support missions and necessary training. Ensured 100% combat readiness and readiness reporting of 28 tactical vehicles and generators, 5 different signal transmission systems to include Communications Security (COMSEC), three KU band satellite trailers, 60+ weapons and eight radio systems valued in total in excess of $20M. Managed the company’s leave behind and rear detachment equipment ahead of schedule with all shortages properly documented. Trained 2 new platoon leaders. Ensured that all training events were properly resourced and equipped with all land, satellite request, signal support, maintenance and logistics for all training events.

Arlington, Virginia, Us

Supervisor of unit leaders overseeing and coordinating the daily activities of 40 personnel through the levels of leadership for the teams that provided a secure and non-secure US Government network via satellite transmission that serviced over 300 customers with voice and data services; fully reliant on our expertise and equipment to execute their combat missions in an austere environment (Afghanistan). Responsible for the maintenance, readiness, readiness reporting, logistical support, for 1 INC-1 Joint Network Node (JNN) with attached Satellite Transportable Terminal (STT), 5 Command Post Nodes (CPN), 1 High Capacity Line of Sight (HCLOS) system, 1 Secure Mobile Anit-Jam Reliable Tactical Terminal (SMART-T), 2 FM Retransmission systems, 20 vehicles, 6 power generators, 3 KU band STTs and all associated MTOE equipment valued in excess of $20 Million.Key Accomplishments Summary: Maintained a proven ability to manage multi-site operations as a network operation staff leader for a communications unit that provided essential services to multiple locations to include directing and leading problem analysis and fault isolation. Provided tactical satellite communication assets to over 300 users located in Forward Operating Base (FOB) Bostick, Afghanistan. Assigned platoon received several accolades from the supported unit’s commanding officer for the services provided which enhanced their ability to provide mission command across all platforms and their efforts during the set-up of the new field hospital. Planned and executed the Relief in Place (RIP) for the company's Joint Network Node (JNN) at Forward Operating Base (FOB) Bostick. Led a section that provided services to 275 data users and 173 voice users with over a 99% reliability rating over a 12-month deployment. Reconfigured Task Force Destroyer's Tactical Operations Center (TOC) where he oversaw the movement of 40 users and three network systems with no interruption of service.

Arlington, Virginia, Us

Leader of a team of 15 Soldiers that provided all aspects of a communication network that serviced over 300 customers which were fully reliant on our expertise and equipment to execute their combat missions in an austere environment. Reported the status of the units’ communications and information systems maintenance to senior supervisors. Provided seamless, secure, continuous and robust communications networks and information services support at all levels from sustaining military bases to forward-deployed fighting forces in support of Army, Joint, Combined, and Coalition operations worldwide.

Arlington, Virginia, Us

Leader of a globally dispersed communication network that serviced customers which were fully reliant on our expertise and equipment to execute their combat missions in an austere environment. Responsible for training, safety and morale. In charge of network-centric warfare; planning, coordination and evaluation unit operations; managed and directed communication centers; implemented basic principles of Information Technology. Controlled audio visual equipment, combat signal techniques, classroom and practical exercises.

Arlington, Virginia, Us

Coordinated the training and recruiting duties of the Army ROTC Battalion Professor of Military Science and the Recruiting Operations Officer. Chosen based on merit and performance as a cadet and student at USC Upstate. Efforts and actions as a GBR were instrumental in staging on the largest freshman classes in 10 years at 22 prospects. Took the lead in coordinating communications effort with the prospective students scheduling scholarship interview appointments, information sessions, and giving informative presentations to 17 area high schools. Piloted the improvement updating of the Southern Guard's Battalion website 3 partnership school’s web pages. Identified a crucial marketing device, its weakness and worked with the webmaster at each school to bring the website up to date and make them a producing platform.

Dallas, Tx, Us

Provide excellent customer service to all customers with services such as: purchasing a new phone, assistance with operation, trouble shooting a device and explanation of billing concerns. Met and exceeded sales goals for products and accessories. Created and implemented a cloud based information management system allowing for a central database for all education and company based material for multiple users ranging from management to new hire data with interoperability for five different store locations. Constantly satisfied the customer’s expectations, continued to research the features and specifications of the latest products and services to provide the best product solutions to the customer’s communication needs.

Provided excellent customer service to all customers with services to include purchasing a new phone, assistance with operation or trouble shooting a device and an explanation of billing concerns. Improved retention and loyalty through interactions with over 400 customers each month. Performed troubleshooting procedures with issues and concerns by addressing the root cause of problems. Effectively informed the customers with new information including purchasing a new phone and assistance with operations of their devices. Utilized excellent attention to detail in trouble shooting a device and an explanation of billing concerns.

Philadelphia, Pa, Us

Worked independently and provided the highest quality customer service while resolving cable related service issues or installing new services for customers leading to an increase in sales profitability and strengthened customer satisfaction of over 1500 customers per year. Assessed when problems were outside of a technician's ability to repair and escalates the situation to a supervisor or network maintenance technician. Possessed the ability to call a customer, assess what the issue was prior to arrival and correct 30% of assigned jobs leading to cost reduction of at least $70 per day. Average rework rate of 5% (exceeding company goal of 7%), average customer approval rating of 97% based on the voice of the customer survey phone calls (exceeding company goal of 95%). Researched, evaluated, and provided feedback on problematic trends and patterns in customer support requirements. Conducted troubleshooting procedures for end user application problems determining the accuracy and relevance of the work order request for the services requested by the customer. Recognized for providing superb customer service through customer feedback to supervisors for service provided and received company provided incentives for the results. Received recognition and gift card for being the first to provide a list of proposed improvements gathered for the Comcast Company.

Philadelphia, Pa, Us

Proven ability to work independently while resolving cable related service issues and install new services for customers which leads to increased revenue and customer satisfaction to over 1500 customers a year all while resolving all conflicts and confusions. Perform residential of cable TV, Internet, and phone services by adding converters in order to provide customers with upgrades or downgrades with a demonstration of all customer equipment explaining all features included and company policies at each install. Respond to service related trouble calls with focus on the resolutions and needs of customers to ensure the highest quality of customer service. Reviews all requested services with customer in order to ensure understanding and agreement while surveying the installation for their satisfaction. Tested ability to prioritize, organize effectively and to recognize when a problem is outside of a technician's ability to repair and escalate the situation to a supervisor or a network maintenance technician. Average rework rate of 5% (exceeding the company goal of 7%), customer approval rating of 97% based on the voice of the customer survey phone calls (exceeding the company goal of 95%).

Arlington, Virginia, Us

Supervised and coordinated CBRN defense systems in support of joint operations with reconnaissance systems, biological agent detection systems, obscurant systems (smoke), CBRN decontamination systems, and other CBRN hazard detection and warning systems. Serviced over 200 Soldiers/customers with training, advice, and supervision regarding the proper use and maintenance procedures for CBRN equipment. Solely responsible for the operation and maintenance of 10 chemical detection systems and maintaining 150 protective masks at 100% mission readiness.

Atlanta, Ga, Us

Assisted the driver with package delivery during holiday rush. This is a physical, fast-paced position that involves continual lifting, lowering and sliding packages that typically weigh 25 - 35 lbs. and may weigh up to 70 lbs.

Bentonville, Arkansas, Us

Provided exceptional customer service with merchandise from all departments to maximize sells in my store, ensured that all shelves were properly stocked, displayed, and rotated with consumable products, Maintained ordering and inventory control through frequently rotating and reorganizing the merchandise in the stock room. Continuously sought ways to improve the appearance and cleanliness of the workplace by engaging and interacting with the customers and fellow workers and remaining positive and assisting when their department workload was heavy. Assisted all other departments with unloading merchandise from incoming trucks when my workload allowed. Balanced my tasks at Wal-Mart along with my requirements in my Army ROTC class (junior year), my assignments as a full time college student as well as remaining active in my fraternity (SAE), all with very little impact on the other.

Atlanta, Ga, Us

Assisted the driver with package delivery during holiday rush. This is a physical, fast-paced position that involves continual lifting, lowering and sliding packages that typically weigh 25 - 35 lbs. and may weigh up to 70 lbs.

Cybersecurity, Computer/Information Technology Administration And Management

Bachelor Of Science, Psychology, Military Science

Bs, Pschology