Jonathan Hawkes Email & Phone Number

Stanley, North Carolina, United States

To work with designers and architects to find ways to blend in Blum product seamlessly with their visions and help make them become a reality.

Stanley, North Carolina, United States

Design and development of product training for different levels of customers and internal employees. Present technical training to customers and sales teams. Train new employees. Attend trade shows and present products to all customers. Develop and host webinars.

Irvine, Ca

Developed, implemented, and managed a National Brand Ambassador program that included up to 30 direct Brand Ambassadors, 5 supervisor positions to cover over 500 retail stores.• Reviewed existing training programs, suggesting enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of clientele, the organization, or the industry.• Ensured that training materials and programs were current, accurate, and effective.• Maintained knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry.• Identified problems and opportunities such as operational changes or industry developments that training could improve.• Conducted or facilitated required and recommended training sessions.• Collaborated with vendors and third-party training providers to arrange employee registration for and participation in outside training programs.• Ensured that training milestones and goals were met while adhering to approved training budget.• Prepared and implemented training budget.• Developed strategic relationships with key national and regional accounts and coordinated and supported with others. • Managed discount incentive program for customers.Key Achievements• Increased sales 36 – 70% YOY.• Increased sales for company to $25M and sales for Best Buy 14%.• Developed sales and product training for the B2B division.• Developed national training program for Dish Network. Program covers 324 locations across the country on a reoccurring schedule.

Winston Salem, North Carolina

Playa Vista, Ca

• Developed and presented product training for all new hires into the department• Developed and presented product training for current products to all employees• Worked with Product Management on launching and training for all new products to the sales department• Trained company personnel on all software platforms used including MS Office• Created etiquette trainings on; Phone, chat and email• Created and implemented costs saving program on shipping samples • Traveled to train customers and end users on any and all product lines, including sales techniques, and technical trainings• Developed online training programs

Playa Vista, Ca

• Built market position by locating, developing, defining, and closing business relationships.• Identified trendsetter ideas by researching industry and related events, publications, and announcements.• Developed new business with existing clients and/or identified areas of improvement to exceed sales quotas.• Owned the weekly sell-out, orders, & forecast planning for the assigned customers.• Discovered and explored business opportunities; examined risks and potentials • Screened potential business deals by analyzing market strategies, deal requirements, and financials.• Developed and implemented business strategy on customer needs and their policy.• Developed negotiating strategies and positions by studying integration of new venture with company strategies and operations.• Estimated partners’ needs and goals.• Closed new business deals by coordinating requirements; developing and negotiating contracts; and integrating contract requirements with business operations.• Protected organization’s value by keeping information confidential.• Enhanced organization’s reputation by accepting ownership for accomplishing new and different requests.• Explored opportunities to add value to job accomplishments. Key Achievements• Grew business from 0 to 500 stores.• Helped design new products based on customer’s feedback.• Capitalized on industry and marketplace trends to strategize solutions and enhance business operations.• Devised SWOT analysis to create and execute business plan, supporting achievement of established quotas.• Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.

Brea, Ca

Developed new business as well as maintaining and driving sales at retail accounts to achieve efficient and profitable sales of the company’s products to targeted levels.*Established and maintained strong relationships with existing and new accounts. *Met or exceeded sales and profit goals established by management*Developed and executed upon business plans with the Sales Director to meet those goals.*Strove to increase net sales by reducing Returns and Allowances where appropriate.*Assisted customers with all account related questions, issues, or concerns. *Provided accurate, timely information to the customers regarding inquiries such as products, pricing, and quotes.*Conducted reviews of sales, RMAs, returns & allowances (R&A), quotes, promotions, sell through, inventory management, turns, forecasts, and any other account activities that will impact financial results for the accounts, and report findings to Sales Director.*Conducted market research in regards to new technology and stay up to date with industry terms and knowledge*Performed competitive analysis to stay aware of the competition*Understood the SWOT for each product before presenting to a customer or prospect

Foothill Ranch, Ca

• Efficiently resolved sales, service, and account issues to maximize customer satisfaction.• Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.• Created representative and customer sales reports and recommended initiatives for marketing and promotional programs.• Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.• Improved bottom-line profits by creating new product penetration and retail market opportunities.Key Achievements• Grew company from 100 stores to 10,000.• Increased sales 35% or more YOY.

Started at Belkin as a Customer Service Rep. Quickly moved to sales person, then senior sales person. • Efficiently resolved sales, service, and account issues to maximize customer satisfaction.• Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.• Created representative and customer sales reports and recommended initiatives for marketing and promotional programs.• Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.• Improved bottom-line profits by creating new product penetration and retail market opportunities.Key Achievements• Developed new hire training program used throughout the entire company.• Developed one new hire into CEO and one into VP role.

• Traveled between assigned route and multiple stores • Took orders and made sure the store had enough supply on hand to support the promotion. • Worked with each GM for additional placement of product when available.• Built relationships and the Brand.

Managed many departments: Customer Service, Material Delivery, Technical Research, Order Entry, and Fulfilment. It was a great job and I enjoyed it. I had fun traveling and being able to see the world. Serving the Military was one of the best jobs that I have had so far. It taught me responsibility, team work, organization, and respect for others. I would recommend those that are unsure what to do with their lives to think about the military for a second, but of course think NAVY.