Jonathan H. Email and Phone Number

Scaling service engagement from small (<£100K) to large (>£1m) contract value to ensure successful project delivery. Working with a diverse and talented team of people passionate about helping our clients make work awesome.

Key responsibilities:- Sales and business development lead for Cornerstone practice in EMEA within previous, existing and prospective clients- Own relationships with Cornerstone New Business and Account Management teams to win new opportunities and upsell in existing accounts- Lead innovation of service offering, go-to-market strategy and process simplification- Focus on establishing differentiation within partner ecosystem aligned to CornerstoneKey achievements:- Defined new product / service approach for EMEA along with a go-to-market strategy- Built relationships across Alight’s diverse SaaS lines of business during acquisition in order to bring expertise to the Cornerstone practice

Key responsibilities:- Owning the long-term relationship with key accounts (25+) to ensure retention of revenue (95%+), ROI of implemented solution, and expansion of deployed Cornerstone footprint- Developing relationships at C-suite / Executive level to create long-term opportunities for Cornerstone products- Positioning Cornerstone products and related-services based on client business requirements and strategy- Developing commercial responsibility for proposal and pricing negotiation including contract terms- Management of client escalation and problem resolutionKey achievements:- Delivered target incremental revenue of $1m p.a. over client portfolio baseline, achieving President’s Club qualification (Top 50) twice- Proactively managed escalation of service-related issues across multi-disciplinary teams within Cornerstone, partner ecosystem and client- Recognised as senior account manager and technology / productivity lead with team

Key responsibilities:- Re-building a sustainable EME region with the Regional Partner- Attracting, developing and owning relationships with EME clients- Delivering workshops and tailored interventions to regional clientsKey achievements:- Implemented and sustained Heineken Ireland’s 2018 vision through strategic alignment cascade from management team to operational teams, owning and managing the key relationship with HR Director for Ireland- Secured and developed relationship with major UK sporting franchise

- Liaised with clients in order to clearly understand the business problem and then worked collaboratively to deliver a tailored solution- Project managed the end-to-end delivery of the Microsoft 2012 Business Intelligence platform replacing SAS-- Lead Consulting Business Analyst at BP on several strategic projects: o BP Pick'n’Pay Express project to integrate the fuel and retail systems o BP fuel duties project to assess the risks and return to BP o Developed and championed Risk Bowtie methodology (risk management)- Clients included Old Mutual South Africa, BP South Africa

Continuing my partnership with McKinney Rogers as an Associate in South Africa.

- Drive the consulting philosophy within and through the technology team, creating real value for the clients in the Business Execution space, - Working with great partners to help our clients make insightful strategic decisions- Injecting passion for people and technology

- Implemented and sustained Mission Leadership technology platform within Grohe A.G. globally as a technology partner/consultant, ensuring that all sales, marketing, operation and finance teams- Lead the technology team and global consultants/partners on technology training- Trained the technology team on best practise and delivery execution- Clients include Bacardi, Grohe A.G., Walmart, Diageo, BBC UK

I was the front-life of support for my clients, giving technical support to Account Managers and Lead Consultants as we implemented our Mission Leadership philosophy and technology platform.This included giving coaching and training clients in use of dashboard technologies, providing business analysis, selling further dashboard revenue into my clients by encouraging and coaching on use of dashboard.

I led all Business Analysis efforts for the business including client management. Furthermore, I helped formulate the strategy for the company.

Part of the Project Business Analysis team in the IT department. Some key projects that I worked on were:1. Evaluation of investment data vendor (BA)2. System interface with South American business partner (BA)3. Investment Auto-reconciliation software configuration (BA, Project Manager, Developer)4. FSA Compliance projects (BA)5. Internal system maintenance (BA)6. Internal Content Management on Intranet (Developer)

I had the opportunity to take all first year students in the BCom/BBusSc through their introduction into computing at UCT by structuring the content of the course and tutorials. I was also part of the 3rd year software development mentoring stream.