Jonathan Heath Email and Phone Number

Assisting jobseekers and employers since 1960, Reed provides permanent, contract, temporary and outsourced recruitment solutions, HR and IT consulting. Reed is also a leading business training and Welfare-to-Work provider.Operating in the UK, Europe, Middle East and Asia Pacific, Reed is a family owned and operated business with more than 3,000 permanent employees working out of 350 offices and across 30 specialisms.Reed.co.uk is the UK's biggest jobsite and receives over 1.3… Show more Assisting jobseekers and employers since 1960, Reed provides permanent, contract, temporary and outsourced recruitment solutions, HR and IT consulting. Reed is also a leading business training and Welfare-to-Work provider.Operating in the UK, Europe, Middle East and Asia Pacific, Reed is a family owned and operated business with more than 3,000 permanent employees working out of 350 offices and across 30 specialisms.Reed.co.uk is the UK's biggest jobsite and receives over 1.3 million job applications per month. Internationally, reedglobal.com enables jobseekers to search for opportunities across multiple industry sectors around the world. Reed is passionate about the environment and has an award-winning environmental programme. Reed continues to maintain its Carbon Neutral (R) status and commitment to being Carbon Responsible. Show less

• Providing a key role in operational activities within the Quality Assurance Team in the delivery of claims quality assurance, participating in re-performance testing, risk based audit activity, end-to-end closed file reviews, root cause analysis and reporting• These also include closed complaint reviews and Treating Customer Fairly reporting• The role has helped to build relationships throughout the claims arena by providing re-performance feedback to Team Leaders and Claims… Show more • Providing a key role in operational activities within the Quality Assurance Team in the delivery of claims quality assurance, participating in re-performance testing, risk based audit activity, end-to-end closed file reviews, root cause analysis and reporting• These also include closed complaint reviews and Treating Customer Fairly reporting• The role has helped to build relationships throughout the claims arena by providing re-performance feedback to Team Leaders and Claims Managers• It also requires me to assist with queries from Business Development Managers and Heads of Business regarding review results and the MI• Throughout my time in Quality Assurance, I have helped in identifying trends and creating effective action plans through working closely with operational areas to drive outputs and actions both over the telephone and at exhibition style events to assist internal business development• Elected to Represent my colleagues at all levels of the ERB (Employee Representative Body)• Nominated for 12 Chief Executive Awards Show less

• As a Technical Professional Complaint Case Handler I provide expert advice and customer support to customer’s on a daily basis• I provide high level feedback to the Claims Teams and the Chief Executive Team• Covering the Team Leader role during Team Leader absence, this includes weekly and daily reporting on staff members’ development areas. Customer Relations has increased staff numbers over the first period of the year following a full audit by the Financial Service Authority… Show more • As a Technical Professional Complaint Case Handler I provide expert advice and customer support to customer’s on a daily basis• I provide high level feedback to the Claims Teams and the Chief Executive Team• Covering the Team Leader role during Team Leader absence, this includes weekly and daily reporting on staff members’ development areas. Customer Relations has increased staff numbers over the first period of the year following a full audit by the Financial Service Authority (FSA)• With the increase in staff I have had to provide monitoring and on the job training to three new team members who have a basic knowledge of customer claims• Auditing is a key part of the improvements and new requirements put in place by the FSA, one task that I perform is weekly audits as part of my mentoring role• I have to proof read all letters for my team prior to sending them out to customer’s this is to ensure consistency and accuracy of the standard of letters• During my time in Customer Relations I have had to build relationships with other areas of the business to help promote the importance of feedback• Elected to Represent the Employee Representative Body for Marketing Show less

• I was part of a team working in the Technical Motor Liability Claims for the UK’s largest direct motor insurer• I provided expert advice and customer support for a range of insurers, including Direct Line and Tesco Insurance• Assisting team leader with reports and creating new training guides for other staff. Monitoring and coaching new staff members with one to one guidance and tuition• Auditing all levels of staff performance including telephone and file audits to maintain… Show more • I was part of a team working in the Technical Motor Liability Claims for the UK’s largest direct motor insurer• I provided expert advice and customer support for a range of insurers, including Direct Line and Tesco Insurance• Assisting team leader with reports and creating new training guides for other staff. Monitoring and coaching new staff members with one to one guidance and tuition• Auditing all levels of staff performance including telephone and file audits to maintain quality of claims handling and customer service• I also prepared the national report for internal claims handling performance including time specific statistics• Providing regular customer updates and making subrogated decisions on liability utilising my experience and knowledge of claims and existing legal case laws• Director’s Excellence Award Show less

• I was part of a team working in the Technical Motor Liability Claims for the UK’s largest direct motor insurer• I provided expert advice and customer support for a range of insurers, including Direct Line and Tesco Insurance• Assisting team leader with reports and creating new training guides for other staff. Monitoring and coaching new staff members with one to one guidance and tuition• Auditing all levels of staff performance including telephone and file audits to maintain… Show more • I was part of a team working in the Technical Motor Liability Claims for the UK’s largest direct motor insurer• I provided expert advice and customer support for a range of insurers, including Direct Line and Tesco Insurance• Assisting team leader with reports and creating new training guides for other staff. Monitoring and coaching new staff members with one to one guidance and tuition• Auditing all levels of staff performance including telephone and file audits to maintain quality of claims handling and customer service• I also prepared the national report for internal claims handling performance including time specific statistics• Providing regular customer updates and making subrogated decisions on liability utilising my experience and knowledge of claims and existing legal case laws• Director’s Excellence Award• Audit Award Show less

• Working in a prestigious five star hotel including Restaurant, Conference & Banqueting and the bar area• I started as a wine waiter and was made bar manager after 12 months• Serving up to 500 people in a busy conference and banqueting suite including weddings and business lunches• The job was a challenging role involving face to face interaction with customers providing both an efficient and professional service• In addition, the role involved managing a team of up to eight… Show more • Working in a prestigious five star hotel including Restaurant, Conference & Banqueting and the bar area• I started as a wine waiter and was made bar manager after 12 months• Serving up to 500 people in a busy conference and banqueting suite including weddings and business lunches• The job was a challenging role involving face to face interaction with customers providing both an efficient and professional service• In addition, the role involved managing a team of up to eight staff• The role also involved working from early in the morning until late at night• In January 2000 I was promoted to Bar Manager Show less