Jonathan Ho Email & Phone Number

San Francisco, California, United States

San Francisco, California, United States

• Develop a standardized referral workflow to track 4200+ external and internal specialty referrals
• Develop and conduct a standardized training process for new referral coordinators
• Facilitate interviews and conduct reference calls to recruit new coordinators
• Manage coordinators to support 10+ medical providers and their referrals across 4 clinic sites
• Conduct bi-weekly meetings with coordinators to gain and share feedback, establish team goals, and implement new procedures
• Conduct a Plan Do Study Act (PDSA) as part of the clinic’s QI/QA committee to improve referral process times

San Francisco, California, United States

• Documented the progress of 1500+ external and internal referrals through EHR tools such as OCHIN EPIC
• Followed up with specialty offices to ensure that referrals were received, triaged, and ready to be scheduled
• Provided referral updates to 400+ patients and assisted in scheduling their specialty appointments and transportation services
• Verified patient insurance through eligibility tools (Availity, Medi-Cal) to ensure referrals are sent to in-network providers
• Obtained prior authorizations from insurance/medical groups (Anthem Blue Cross, Brown & Toland Physicians, Hills Physician) to ensure that specialty appointments were covered

Berkeley, California

• Developed a schedule with 200+ shifts for 91 ambassadors on Cal Day, where over 10,000 visitors visit campus to learn more about academics and campus life
• Evaluated 35+ campus ambassadors on their tours and provided feedback on their presentation, content, and communication
• Trained a cohort of 5 new ambassadors annually for 3 years through weekly cohort meetings, script feedback, group practice tours, and 1-on-1 evaluations
• Evaluated applications and conducted group interviews for 150+ applicants over 3 hiring cycles
• Provided tours to parents, students, tourists, schools, after-school programs and all other visitors

Sacramento, California, United States

• Conducted a landscape analysis on federal and state loan repayment programs through external research and virtual interviews with leaders of community health centers
• Developed 2 social media toolkits centered around federal and state loan repayment programs (LRP) for community health centers to use on their Facebook, Twitter, Instagram, and internal platforms
• Analyzed qualitative data from 35 health centers around HIV Prevent Programs to create an infographic

San Francisco Bay Area

• Tutored one high school youth in the subjects of math, English, history, and science.

San Francisco Bay Area