Jonathan Hollow Email & Phone Number

London Area, United Kingdom

I am a voluntary (unpaid) trustee of the Roman Research Trust, taking the role of Treasurer, including stewardship, with the other trustees, of the investment portfolio managed by the trust that allows it to disburse grants to further knowledge of Roman Britain.

My book "How To Fund The Life You Want" (co-authored with Robin Powell) was published by Bloomsbury in October 2022. Available to buy everywhere, including Amazon and bookshop.org. It won the UK "Business Book Awards" category of "work and life books" in 2023.Paul Lewis, freelance presenter of Money Box on BBC R4 said of the book: ‘If you’re serious about getting things right with your money – and avoiding costly mistakes – then set time aside to work through this excellent book. You will end up better off. No question.’ Jackie Leiper, Managing Director, Pensions & Stockbroking at Lloyds Bank Group, said: 'With their human touch, no-nonsense language and a relentlessly practical approach, Robin and Jonathan have written the “missing manual” for everyday investors.'

Uk-Wide

Good Vibrations works with some of the most vulnerable people in society, in institutional settings – especially prisons. It takes the power of collective music-making into these settings to inspire confidence, creativity and connection. Although I have stepped down as Chair, I continue as a trustee.

London, England, United Kingdom

I was invited to become Chair in 2017, after less than a year as a trustee. I introduced a financial dashboard and oversaw the process that generated a fundamentally revised 2019–2022 strategy. Result: a more stable and effective charity. Turnover up 160%, number of people served up 220%, unrestricted reserves up from covering two months to six months. The charity has a clear strategic focus and KPIs to measure progress against execution. It has also proved unusually resilient in the Covid crisis.

London, United Kingdom

I was the senior responsible leader helping the board of the Money and Pensions Service to consider the evidence base for, and develop, a UK Strategy for Financial Wellbeing, which I then edited and wrote on behalf of the organisation. Once it was published I led the set-up of 11 “Challenge Groups” – fixed-task committees with 11 extremely senior chairs including Ben Page, CEO of Ipsos MORI, and Professor Dame Carol Black. These voluntary groups attracted 145 senior leaders from across the public, private and voluntary sectors. I designed their structure, terms of reference, briefed the chairs, and co-hosted all the inaugural meetings.

Leader of the team that developed the corporate strategy for the Money Advice Service and provided the secretariat and thought leadership for the Financial Capability Strategy for the UK. To make the annual case for the budget of the Money Advice Service, I regularly attended meetings of the Board of the Financial Conduct Authority, answering searching questions about value, risk and return. I also was answerable to the Financial Services Consumer Panel and Practitioner Panels, representing the main consumer bodies and banks.Result: a 56% increase in funding and consequent impact on people facing the most extreme problems with money and debt.

Leader of the team that developed and articulated the corporate strategy for the organisation, and made the business case for an £8m innovation portfolio - the What Works Fund. The fund awarded grants to 60+ projects designed to test and deliver evidence of what works in improving people’s money management skills. The projects, selected from 409 applications, built world- leading evidence across all channels and many delivery settings all across the UK. Result: my work delivered support, tailored to individual circumstances, to 30,000 people across the four nations of the UK. They were helped to improve their money management skills, and every interaction was measured for effectiveness, building an evidence base all could share.

Holborn, London

I assist the Executive Leadership team, CEO and Board in identifying and solving policy, customer and organisational challenges faced by the Service - and communicating the solutions we propose to a very active and interested community of stakeholders. This work rested on a three-year corporate strategy and the provision of an annual business plan. As well as these, I brought together the expertise from across (and outside) the business to generate papers on specific issues throughout the year. I was responsible for the annual business planning cycle, bringing together in a single coherent document and planning process the commercial and financial drivers; market analysis and customer need; and the technologies and services we offered. I supported the Money Advice Service Board, attending most of the board meetings each year. I worked with senior external stakeholders from the civil service, the financial services industry and the voluntary sector to understand their challenges and their expectations of the Money Advice Service.

London, United Kingdom

I applied a systematic approach to innovation on Serco's work with private and public sector clients. I ran about 40 different innovation projects and programmes, in business domains as diverse as digital service design, e-commerce logistics, local government service design, contact centre services, and railway operations. I developed a powerful approach to capturing the ideas and views of whole teams in order to get the most creatively valuable solutions to problems and to ensure that solutions had wide and deep buy-in.In each case I ran a process that made the case for change; enabled senior leaders to define the priorities that innovation needed to solve; captured a range of innovations from internal staff and external suppliers; and defined the implementation plan or business strategy as required.I introduced the Spigit ideas management system to the business after a rigorous supplier selection.I have presented at international innovation conferences, digital leadership conferences, and many internal staff transformation/change conferences. I was a naturally engaging presenter and no slave to PowerPoint.I took part in about 25 of Serco’s major bids, and played a key part in winning valuable and prestigious contracts. My relaxed presentational style played its role in the successful final pitch for more than £80m of revenue.

This was a development of the previous role, continuing my work on systematic innovation and strategic channel management for a leading government website.I managed relationships with senior civil servants for six years on the businesslink.gov.uk programme, including bilateral briefings to capture issues and follow up actions with senior departmental officials every two months.Over the course of my career I successfully briefed senior ministers in the UK government, one-on-one, including the Secretary of State for Trade and Industry, and ministers from the Cabinet Office and departments for Education and Business. I was the author and editor of a major strategic business case that secured a funding increase to £119m from HM Treasury ➙ HMRC in 2011, the toughest spending environment in 60 years.I was on the executive team of a £35m per annum Serco business unit, and as well as representing my team, drove organisational development and staff engagement among 200+ staff. I was responsible for managing 70 people, blending the disciplines of content creation, customer insight, metadata and search, and stakeholder relations in a single effective team and taskforce.

I was at the heart of HMRC & Serco's successful programme of work to identify the 170+ government websites that featured business-facing content and transactions, and migrate those services to businesslink.gov.uk following the Sir David Varney "Transformational Government" agenda. This involved working with website owners from communications, delivery, strategy and back office in around 22 Whitehall departments and agencies. I worked particularly with senior civil servants to ensure that the central website had a clear map of departmental strategies, and could ensure that its service delivery supported them.I was the originator of several highly successful interactive products created on the businesslink.gov.uk website. One of these products – “Print Portfolio” – drove up site registrations by 40% overnight.

This role was a continuation of the role in the DTI, but under employment to Serco following an outsource arrangement.

Seconded by the Cabinet Office to work on the business.gov project - first as the editor of the Starting up in business life event on the ukonline portal site (working principally with Office of the e-Envoy and the Inland Revenue) and then as a core team member carrying out a scoping study as to the customer proposition and planning for the businesslink.gov.uk portal site. The site, launched in late 2003, is seen as a major plank of the government's e-strategy, focused on improving customer experience of government, driving takeup of online transactions, and driving cross-departmental cooperation. The initial scoping study, of which I was a key team member, was a significantly-budgeted market research, stakeholder engagement and planning exercise to make sure that the portal was built on the right foundations.

Editor in Chief of the Knowledge Network, a pan-government knowledge management project complementing the UKonline initiative. I led a team of seven editors content managing policy information fed through the network from 24 different departments, liaising with senior officials across these departments, and with the Permanent Secretary. I defined and delivered training and communications plans to embed this centrally-driven project in departments with widely varying policy areas and needs. I also worked in 10 Downing Street during first phase of war in Afghanistan in an emergency information centre.

Responsible for scoping, project managing and commissioning high-profile web site and print projects for educational (and other) clients, as well as writing and editing. Led a team of two. Notable projects included the National Curriculum print edition and version 1.0 website (1999), and development and implementation of the National Curriculum metadata systemI was the writer and editor of highly successful books explaining the national curriculum to parents and children, which were printed by the Department for Education in a print run of 5m copies.I was proud to be a senior leader on a joint DfEE/Design Council competition for young people to provide words and images to illustrate the 1999 National Curriculum, which sifted thousands of entries from hundreds of schools.I was the product development manager for the original Europeer (Youth in Action) project, developed with Lund University, focused on training and rollout for young people to advise their peers on sex education and HIV.

Wrote, editorially directed and researched many projects including work for MI5, RAF.

This English-language radio station briefly flowered in Yeltsin's Moscow; I was a presenter/reader on the morning news programme, broadcasting from the studios of Radio Moscow International, creaking under the weight of their propaganda history.

Responsible for the 100+ page programme guide, the essential tool for reaching audiences for the festival.

Responsible for managing a volunteer roster of 50+ box office staff, and general customer experience.

I volunteered at this remarkable institution aiming to help improve the quality of its photographic and graphical communication of advanced research findings.

Master Of Arts - Ma, Ancient History

I studied Ancient History part-time at the University of Kent, deepening my knowledge of Greek and particularly Roman history - a lifelong.

Diploma, Non-Executive Director

Postgraduate Diploma, Cinema History And Production

All-Russian State Institute of Cinematography, Moscow.

Ma, English Literature And History & Philosophy Of Science

Double First in English Literature, 2:1 in History and Philosophy of Science

Education record

A-levels in English Literature (A), French (A), Art (B), General Studies (A) S-level in English (1) 10 O-levels at A-grade, including.