I have over 20 years experience in Sales and Account Relationship/Stakeholder Management/Delivery roles in the ICT industry working across various customer segments, including Corporate and Government, Not for Profit, Small Business and Consumer.I have been accountable for Managed Services Clients whose portfolios included Private and Public Cloud, Managed Telephony and Network Services, Professional & Project Services and Managed Service Desk. As an Account Manager (Customer Success Manager), I have been responsible for the C-Level stakeholder management, including overall client relationship, account strategy development and execution, NPS, and account growth and retention across the product portfolios mentioned above. I pride myself on being able to build trusted relationships through ongoing and consistent engagement, and act with integrity at all times, driving long term success. I am a strong communicator, with excellent presentation skills, and am able to bring additional value to the client relationship through monitoring market trends and how they may impact or apply. I am a well presented professional and am technologically astute. I enjoy the challenge of designing and delivering solutions to meet business needs and working with people. I enjoy working in a challenging, outcome focussed role as I am self-directed and am also able to lead others to meet goals and business objectives. I am highly accountable with a proven track record in achieving results on a consistent basis.In all of these key Sales Relationship Management and Delivery roles, I have collaborated with both the client teams and the technical teams in identifying expansion opportunities and leading all parties to deliver quality solutions. In addition I worked across all delivery teams to deliver win/win outcomes for my clients. In my roles I focus on client advocacy and the often delicate balance between delivering on client expectations and contractual obligations.
Listed skills include Service Delivery, Service Management, Managed Services, Telecommunications, and 27 others.