Simon Dalgleish-Maswabi Email & Phone Number

Australia

Auckland, New Zealand

Utilized Zulu CMS to modify the website for a beauty therapy company.Implemented a flexible and modular system for organizing and displaying information using templatesUtilized a user-friendly interface to make updates to the website with easeCreated custom fields in the CMS to include specific information about each therapy such as conditions treated, types of treatments offered, and success ratesContributed to improve user experience and make it easier for customers to find the information they needed about the various treatments and services offered by the company

Auckland, New Zealand

Auckland, New Zealand

Building relationships with customers and acting as a liaison between the brand and the customerDemonstrating products and providing product knowledge to customersMaintaining visual display of products in the store and ensuring branding materials are up-to-dateMeeting sales targets and persuading customers to make a purchaseSupporting marketing activities such as in-store promotions, special events, or sampling initiativesGathering customer feedback and reporting to managementAdhering to brand standards and valuesAnswering customer queries and providing advice on which products would best suit their needsProviding training to other team members on product knowledge

Auckland, New Zealand

Gained experience working with large high-resolution resin 3d printers.expanded my skills in my Basic CAD and parametric modelling in Fusion 360Processed various resin 3d printed parts

Auckland

Acting as a representative of Uber, providing excellent customer service to riders, and fostering a positive image of the brandAssisting riders with any questions or concerns they may have about the Uber app or serviceProviding information and assistance to riders to ensure they have a smooth and safe experience using UberHelping riders with their account setup, including account registration and payment setupAssisting riders with navigating the Uber app and understanding its featuresResponding to rider feedback and escalating issues to the appropriate teamProviding training and support to new drivers and helping them navigate the Uber platformGathering data and feedback from riders to improve the Uber service and experience.Keeping up-to-date with promotions, offers, and other programs that Uber offers to riders.Helping riders with any issues they may have with their trip, such as changing a destination or requesting a refund.

Pukekohe, Auckland, New Zealand 2120

Experience with resolving online billing, technicaland account issues via email, live chat and telephone.Diagnosing Technical issues and providing a relevantAction Plan to Client, so that we can provide anoutstanding Technical Support and Excellentcustomer service.Demonstrated professionalism and courtesy withcustomers at all times.Following quality standards set by the quality management team.Trained new employees and explained protocolsclearly and efficiently.Submit and process service requests for Broadbandand Fixedline as well as Mobile and Business.Researched, documented and escalated cases tohigher levels of support according to internalprocedures.Participated in various incentive programs andcontests designed

Pukekohe

Was trained to cook clean and restock, mainly worked the front of the house and helped boost customer satifaction

Pukekohe

Started behind the bar, pouring drinks later going on to help the kitchen prepare desserts, starters and Milkshakes

Diploma, Ict6 Software Development

Diploma(Level 5), Ict Tech Support

This course has taught me the fundamentals of Information Technology and its importance in society, also this has made me somewhat.

Drama, 8-11

Activities and Societies: Performing ArtsA High School that focused heavily on performing arts. We had at least an hour of acting.