Jonathan Skinner Email & Phone Number

Dallas/Fort Worth Area

Our enterprise customers need to know that with their significant investments in our technologies, everything’s going to work as promised. We are the ones who make believers out of them. We solve technical and business problems to ensure success for both Apple and its customers. We provide both technical sales consulting and support with a goal of transforming the way people work.

San Francisco Bay Area

The team served as Solution Owner for Device and Application Management for 80,000 Mobile devices and the Mobile Application delivery infrastructure My role was the Product Owner of EMM and mOS Responsibilities included : • Leading communication strategy for team – writing documentation and manuals for technical and non technical audiences. Coordinating communications with technical and non technical recipients during outages and modifications of service • Constant communication with vendors regarding new services that could be implemented as part of overall mobile strategy complying with our internal Technical Architecture Framework (TAF)• Working with engineering on Proof Of Concept (POC) and Pilot of new services before working with Service Transition to move to production and operational support• Coordinating operational activities of upgrades and stability of EMM service• Responsible for data analytics and reporting to C-level as part of strategic decision making. • Tech lead coordinating annual iOS upgrade activities – coordinating technical and OCM streams• Management of relationship between Operations team and 3rd Party Technical Support

Madrid Area, Spain

SME in Client Technologies at the Roche Farma SA. Centre of Excellence in Madrid, Spain. The Team provided full support for Messaging and Collaboration service on a global scale My main responsibility was Mobile Iron integration and production readiness * Involvement in MDM from project kick off. Contributed to overall architecture and engineering of service* Coordinated POC and Pilot of Mobile iron with Business Partners globally* Trained Global Service Desks, Registration Desks and other technical parties in day to day usage of Mobile iron * Documented all processes and training material for 1st, 2nd, and 3rd level support. * Acted as SME for Messaging Operations for "all things mobile". * Completed maintenance tasks and upgrade to Mobile Iron infrastructure Other Responsibilities - BES (Blackberry) Administration - Exchange 2007 Administration - LYNC/Rightfax Administration - On - Call services provided

Barcelona, Spain

- Senior Engineer with Messaging - The team looked after issues the 40.000 users experience between MS exchange and Outlook. -The Team also dealt with the migrations between 2003 & 2007 and migrations between various citi domains. -August 2008 successfully interviewed for the role of Team Specialist, joining the management team - this involved being escalation point for the team, liasing with Service Delivery and Projects on a daily basis , running daily statistics and trending for services provided by our team for the business.

Cork, Ireland

Back Office Support for 1st level IT support. The role included acting as an escalation point for all help desk agents, purchasing and provisioning of software to over 50.000 clients throughout the MS network as well as queue control and damage limitation during outages.

Ba, History (Maj) & Italian, 2:1

Bachelor'S Degree