Jonathan Andress Email & Phone Number

Streamlining order management and enhancing fulfillment processes for the Canadian market, working closely with US teams to ensure seamless execution. My role encompasses managing system and manual order selections, inventory reconciliation, and custom business fulfillment to meet sales targets effectively. Driving continuous improvement initiatives and oversee key performance metrics to optimize order promising and delivery while also managing spend. Collaborating cross-functionally with sales, operations, and product teams to align product launches, manage sample and demo requirements, and ensure accurate forecasting and timely production. My expertise extends to managing warranty and repair center inventories, handling return processes, and coordinating with 3rd party carriers and distribution centers to facilitate smooth operations.With a focus on analytics and process improvement, I leverage data to track key KPIs and lead efforts to enhance efficiency and customer satisfaction. Leading the regional S&OP reporting and presentation. Lean Six Sigma Green belt certified and working various projects to improve business efficiency and improve processes.

Ontario, Canada

My passion is officiating men’s and women’s hockey and have progressed from the junior level to the elite level of both. Highlights include opportunities to officiate various elite championship games. As development coordinator (2005 – 2008) I was instrumental in developing a program for new officials as well as integrating veteran officials with new officials.

Toronto, Canada Area

Responsible and accountable for managing multiple vendor accounts. This includes processing all sales orders, cost negotiation to achieve optimal pricing, and forecasting of stock requirements to ensure necessary inventory availability. Expert at preparing and analyzing key vendor metrics to ensure vendors meet performance requirements, including lead times and best pricing. Implemented various process improvements to eliminate rework and create more efficient reporting procedures. Management of internal and external purchase orders including fulfillment, invoicing and accounts payable investigations as necessary. Continued administration of internal software acting as a subject matter expert for software improvements and providing insight into functionality and efficiency. Providing superior customer service to both internal and external stakeholders.

Responsible for all custom and non-stock technology orders chain-wide. Instrumental in the implementation of the Easytech 4 Business initiative and the related system and process changes acting as a subject matter expert to ensure usability at the store and corporate level, while developing in store processes for sales and ordering. Developed tracking of essential sales and customer data which resulted in doubling total sales in the first year. Expertly maintained and grew vendor relationships by negotiating favorable pricing and contracts. This resulted in lower costs and shorter inventory turnaround time increasing customer satisfaction levels. Initiated and promoted changes to both the AS400 system and web tools for both internal and external customers again acting as a subject matter expert on the project to reduce associate workload in processing orders and accessing order tracking and follow up.

Responsible for all administration and customer support of the Staples eBay initiative to recoup value from obsolete, returned and defective store stock by reselling online via a 3rd party. Expertly provided analytical support and tracking of the essential financials, including sales, inventory, basic P&L functions for the program amounting to over $100,000 in weekly sales. Contributed to improving the programs efficiency by assisting in developing a streamlined standard operating procedure for returns to reduce confusion, re-work, and increased customer satisfaction. Established a new technician’s process to increase turn rates and reduce time necessary for posting sales listings. This resulted in a 10% increase in net sales