Jonathan Lopez Email & Phone Number

Dubai, United Arab Emirates

• Primary contact for import/export logistics, ensuring efficient communication with clients
• Manage emails and calls for logistics concerns, providing timely solutions
• Expedite bill of entry applications and clearance processes for swift shipment processing
• Submit invoices for attestation through EDAS
• Efficiently handle client packages and optimize warehouse storage
• Expert in strategic driver assignments and delivery planning

Dubai, United Arab Emirates

• CLIENT LIAISON:Act as the main point of contact for clients, addressing inquiries and ensuring timely resolution.Maintain strong client relationships, providing updates and addressing concerns.
• VESSEL MANAGEMENT:Collaborate with vessel managers to implement security measures.Coordinate security briefings for captains and crew, ensuring compliance.
• MANPOWER SCHEDULING:Efficiently schedule and allocate resources, including security personnel.Coordinate recruitment and training with the HR department.
• LOGISTICS:Work on requisitions and secure supplier quotations.Respond to supplier inquiries and coordinate spare parts inventory and maintenance.Plan and track shipments of final products based on department.
• ADMINISTRATIVE SUPPORT:Perform administrative tasks, including record-keeping and documentation.Generate reports and maintain accurate documentation of security operations.Coordinate and schedule meetings.

Dubai, United Arab Emirates

• Facility ManagementOversee the day-to-day operations of facilities, including maintenance, repairs, and renovations. Coordinate with vendors, contractors,and internal teams to ensure timely completion of tasks.
• Space PlanningCollaborate with relevant stakeholders to develop and implement space utilization strategies. Optimize the allocation of office space,furniture, and equipment to maximize efficiency and productivity.
• Health and Safety ComplianceEnsure compliance with health and safety regulations and policies. Conduct regular inspections to identify potential hazards, implementcorrective measures, and promote a safe working.
• Budget ManagementAssist in preparing and managing the facility budget. Track expenses, review invoices, and identify cost-saving opportunities withoutcompromising quality or safety standards.
• Vendor ManagementLiaise with external vendors, contractors, and service providers to obtain competitive quotes, negotiate contracts, and monitor servicequality. Maintain strong relationships to ensure prompt and.
• Emergency PreparednessDevelop and implement emergency response plans, including evacuation procedures, fire safety protocols, and disaster recoverystrategies. Conduct regular drills and training sessions to enhance.

Dubai, United Arab Emirates

• Providing exceptional customer service by promptly responding to customer inquiries via phone, email, or in-person.
• Utilizing CAFM system to track and manage customer requests, work orders, and service tickets.
• Collaborating with maintenance staff, technicians, and vendors to ensure the timely resolution of customer issues.
• Assisting customers with CAFM system-related questions and providing training, if necessary.
• Updating customer records and maintaining accurate documentation of service requests and interactions.
• Monitoring and ensuring service level agreements (SLAs) are met or exceeded.

Philippines

• Supervise and lead a team of 20 telesales agents engaged in promoting and selling cash loans.
• Monitor individual and team performance, providing regular feedback, coaching, and support to ensure sales targets are met or exceeded.
• Develop and implement sales strategies and techniques to optimize productivity and maximize revenue generation.
• Conduct regular performance evaluations and provide performance improvement plans as needed.
• Train new agents on product knowledge, sales techniques, and customer service skills.
• Ensure compliance with company policies and procedures, as well as regulatory requirements.

Philippines

• Handle incoming calls from customers, addressing their queries, concerns, and requests in a professional and courteous manner.
• Provide accurate and timely information about our telephone services, billing details, and technical support.
• Assist customers with troubleshooting and resolving issues related to their telephone service, such as connectivity problems or equipment malfunctions.
• Maintain a high level of customer satisfaction by actively listening to customers, empathizing with their concerns, and offering appropriate solutions.
• Document customer interactions, including details of inquiries, complaints, and resolutions, in our CRM system.
• Collaborate with other departments, such as technical support or billing, to ensure prompt and efficient resolution of customer issues.