Jonathan Mcintosh Email & Phone Number

Toronto, Canada Area

• Reduced product warranty returns by 76% between 2009 – present.
• Drove an estimated quarterly cost of poor quality savings of $1.1MM through product and process improvements.
• Devised and implemented a business wide cost of poor quality metric to measure and drive bottom line gains.
• Lead auditor for annual supplier quality audits at PCBA assembly facilities and box build integration centres. Successfully drove to closure corrective actions based upon audit findings.

·Streamlined production processes to shrink lead-times and improve on-time delivery by 40%.·Reduced transactional defects by 50%, enhancing customer service and internal efficiencies. ·Drove multi-million dollar bottom line gains by devising procedures to accurately and efficiently measure and communicate the effectiveness of GE’s channels to market.

·Managed global pricing for the GE protection, control and power sensing industrial electronics business. ·Drove 1.5% revenue growth through pricing actions.·Defined pricing strategies for products at all stages of the product life cycle.·Utilized strong market intelligence to effectively price new, mature and end-of-life products, growing sales by 1.5%.

·Consolidated order entry, quoting and customer service operations to decrease variable costs by $500K per annum and reduce error rates by 90%.·Led cross-functional ISO quality initiatives to successful ISO9000 re-certification.

·Established an electronic component supply chain, consisting of 1500 unique elements, for the GE Lentronics Communications business.·Created supply pipeline quickly, under emergency conditions where previous contract manufacturer difficulties resulted in zero material drive.·Managed global vendors and truncated lead times, during emergency, line-down.

·Managed materials and inventory planning for the GE Lentronics Communications business, using both Oracle MRP and Kanban inventory systems.·Conducted monthly executive report-outs on material availability and revenue impact analyses.·Negotiated with vendors to expedite problematic components in line-down situations.·Collaborated with the Managers of Shop.

·Managed production line maintenance, including semi-annual shutdown maintenance planning.·Executed 6Sigma projects, resulting in product quality reject reductions of 15%.