Jonathan Tsang Email & Phone Number

Richmond, British Columbia

Skilled firefighting work involving fire suppression, rescue services, prevention and education services, and fire hall and equipment maintenance to achieve Richmond Fire Rescue’s mission to enhance the City’s livability through service excellence in prevention, education and emergency response.

#140 - 2034 11Th Ave W Vancouver, Bc V6J 2C9 Canada

The Support Analyst is responsible for high quality product troubleshooting and client communication including:First and second tier customer supportSupporting and consulting clients via email, telephone and remote softwareIntegrating fp. with our clients accounting softwareAssisting in PLM and QA new features and enhancementsCreation of support documentationThe support team works proactively with clients to ensure we are partners in business and that our clients… Show more The Support Analyst is responsible for high quality product troubleshooting and client communication including:First and second tier customer supportSupporting and consulting clients via email, telephone and remote softwareIntegrating fp. with our clients accounting softwareAssisting in PLM and QA new features and enhancementsCreation of support documentationThe support team works proactively with clients to ensure we are partners in business and that our clients are positive advocates of our brand. Show less

205 – 7436 Fraser Park Drive

Perform service provisioning and support for BitStew’s products and services. Support for systems, applications, hardware, and other client incidents. Perform daily systems administration functions to ensure system integrity and adequate capacity; carry out system performance turning, security measures, performance monitoring, capacity monitoring, and troubleshooting. Produce, and maintain, technical training documentation. Creation, and maintenance, of technical support documentation for… Show more Perform service provisioning and support for BitStew’s products and services. Support for systems, applications, hardware, and other client incidents. Perform daily systems administration functions to ensure system integrity and adequate capacity; carry out system performance turning, security measures, performance monitoring, capacity monitoring, and troubleshooting. Produce, and maintain, technical training documentation. Creation, and maintenance, of technical support documentation for BitStew staff and How to Guides for end users on all installed systems. User account management across the enterprise, including account creation, password resets, and disabling accounts when requested. Show less

1200 - 601 W Broadway

Within the context of a client centred model, and the established vision of values of Vancouver Coastal Health [VCH], the Systems Specialist, Health Protection, is responsible for providing support and system expertise in end user readiness activities related to Health Protection systems and associated technology. Responsible for the data stewardship function of information management and for conducting formal evaluations of information management activities. Liaises with Health Protection… Show more Within the context of a client centred model, and the established vision of values of Vancouver Coastal Health [VCH], the Systems Specialist, Health Protection, is responsible for providing support and system expertise in end user readiness activities related to Health Protection systems and associated technology. Responsible for the data stewardship function of information management and for conducting formal evaluations of information management activities. Liaises with Health Protection leaders and provides business expertise to ensure that strategic and operational decisions are appropriately informed by accurate data. Ensures linkages with IMITS/HSSBC technology services with Health Protection operations. Collaborates with staff, user groups, vendors and other stakeholders across VCH in the planning, development, and implementation of changes related to the end user readiness policies, procedures, and standards. This position identifies service delivery issues arising from implementation and ensures that professional practice and decision support guides the introduction of shared system processes and quality improvement activities. Show less

8100 Granville Avenue

Dealt directly with the public directly, including responding to and identifying resident concerns, by way of home inspections. By communicating clearly, resident concerns were addressed before they would escalate. Also responsible for the management of hazardous materials which included ordering of pesticides, coordinating of transportation and storage of pesticides in approved storage areas, as well as application of pesticides in public and private facilities.

7000 Westminster Highway

Stocked essential medical supplies for the Richmond Hospital. Experience working in a medical centered environment in addition to working on a 4 on/off shift schedule.

#200-555 Seymour Street

Worked individually to research usability design methods and user testing techniques. Created flash based web prototype mock-ups for furthering the quality and design of existing BC Campus web portals for post-secondary institutions and programs.

100-7700 Minoru Gate

Increased library operational efficiency by completing tasks quickly and accurately

Bachelor Of Science (Bsc), Interactive Arts & Technology

Usability Research and User Experience Design

Certificate, Emergency Medical Responder

The EMR-Accelerated course is designed to efficiently and effectively train candidates to the EMR level of practice. This course is.