Jonathan Jurado Email & Phone Number

Austin, Texas, United States

Analyzing Suspicious Activities:Actively use analytical skills to identify money laundering patterns and irregular activities in daily financial transactions.Documenting Investigations:Thoroughly investigate suspicious activities, documenting details of reviews, resolutions, and escalations on a daily basis.Ensuring Regulatory Compliance:Daily tasks involve monitoring transactions, ensuring compliance with BSA/AML, OFAC, and CIP regulations. Maintain quality control for accurate submissions and promptly review alerts.Collaborating and Problem-Solving:Work closely with team members daily, reviewing high-risk members, conducting due diligence, and supporting BSA Management in resolving issues promptly and effectively.

Austin, Texas, United States

• Effectively managed multiple high volume pipelines consisting of a variety of loan products to drive a high standard of member satisfaction, accuracy and integrity; Leveraging internal/external business and vender partner relations to fund $81 million in loans for 2022• Performed a combination of credit report, data and financial analysis to offer custom solutions that are in the best interest of the member and the credit union • Maintain up to date knowledge of internal/external guidelines & compliance regulations to ensure accurate communication with our vendor partners and members• Offered the highest level of member support with accurate, timely and personalized attention to detail. Served as a liaison between members, realtors, loan officers, and other departments as needed.• Maintain confidentiality and followed protocol of personal and financially sensitive information, filing compliance decisions for loans and credit products.

Austin, Texas, United States

• Manage inquiries relating to a variety of Mortgage products including reviewing income and credit profiles, assessing quality of loan/risk to support accurate and relevant decision making for members.• Collaborated with staff/department management to assist with file overflow, providing support and guidance while submitting to proper channels to meet required deadlines.• Met and exceeded Service level objectives based on monthly goals for call volume, application submissions and file time management.

Austin, Texas, United States

• Supervisor duties included assisting leadership with compliance audits, cash orders and fraud mitigation for affected members, discussing monthly/quarterly metrics to help achieve and grow target business goals and creating monthly employee schedules.• Coordinated with branch leadership and staff to ensure smooth daily operations for multiple locations based on trends and foot traffic in the region. • Assist members with advance account inquiries and transactions, cross serve products based on the members needs and efficiently communicate or connect them to the appropriate channels for additional support. • Additional opportunities for growth include training new employees and advocating for RBFCU at community events.