Established solutions and conducted thorough training for clients of a privately held $1.5 billion educational and financial solution technology company. Assisted Network Administrators and IT personnel of Universities across the United States to identify software bugs, formulating workarounds and establishing product improvements along with elaborate training of current software and hardware. • Daily collaborative work with product development, management, and sales to solve IT issues for clients related to Blackboard hardware and software• Trained over 100 customers on current software and hardware with knowledge acquired from B-TAC certification • Troubleshooting and assistance with software and physical hardware installations at universities such as Harvard and UCLA as well as over 60 other colleges and merchants• Solved and documented client cases while maintaining an average of 70% first call, same day resolutions to extensive problems.

Provided leadership for a 14-person team in an upscale Café/Breakfast Restaurant located within Agritopia, the urban farm oasis in Gilbert, Arizona. Effectively managed a kitchen staff in producing food for banquets, catered events and member dining areas while providing outstanding customer service. • Received accolades from local papers for Best Restaurant in 2012 and 2013• Ensured customer satisfaction by overseeing daily operations within a fast-paced and upscale dining environment • Greatly improved productivity and morale by initiating systems of accountability by instituting effective training programs• Managing of IOS touchscreen register displays (Shopkeep/Square)

Global musical artist and business manager that composed a library of musical records with over 125K in sold album units that charted the Billboard Top 100 four consecutive times. Oversaw key business decisions for day-to-day operations of an international touring business while performing and networking in 20+ countries. • Created and organized individual tour and traveling budgets that averaged at $50,000• Oversaw handling and invoicing for all merchandise of an average of 5k items per year• Managed over 280 schedules for planning of concerts and press per year