Jonathan Davy Email & Phone Number

Phoenix, Arizona Area

• Established solutions and conducted thorough training for clients of a privately held $1.5 billion educational and financial solution technology company. Assisted Network Administrators and IT personnel of Universities.
• Daily collaborative work with product development, management, and sales to solve IT issues for clients related to Blackboard hardware and software
• Trained over 100 customers on current software and hardware with knowledge acquired from B-TAC certification
• Troubleshooting and assistance with software and physical hardware installations at universities such as Harvard and UCLA as well as over 60 other colleges and merchants
• Solved and documented client cases while maintaining an average of 70% first call, same day resolutions to extensive problems.

Gilbert, AZ

• Provided leadership for a 14-person team in an upscale Café/Breakfast Restaurant located within Agritopia, the urban farm oasis in Gilbert, Arizona. Effectively managed a kitchen staff in producing food for banquets.
• Received accolades from local papers for Best Restaurant in 2012 and 2013
• Ensured customer satisfaction by overseeing daily operations within a fast-paced and upscale dining environment
• Greatly improved productivity and morale by initiating systems of accountability by instituting effective training programs
• Managing of IOS touchscreen register displays (Shopkeep/Square)

Greater Boston Area

• Global musical artist and business manager that composed a library of musical records with over 125K in sold album units that charted the Billboard Top 100 four consecutive times. Oversaw key business decisions for.
• Created and organized individual tour and traveling budgets that averaged at $50,000
• Oversaw handling and invoicing for all merchandise of an average of 5k items per year
• Managed over 280 schedules for planning of concerts and press per year