Jonny Kearney Email & Phone Number

Sydney, New South Wales, Australia

Talenza is an award-winning technology, digital, and business transformation recruitment agency, connecting innovative organisations with the boldest and brightest talent across Australia. Our team deliver a truly specialist and tailored solution, providing high-performing talent solutions up to board level. We thrive on understanding how we can affect your business performance. From SME to blue-chip enterprise we're committed to delivering more, more than our clients expect, and more than our competitors deliver.

Sydney, New South Wales, Australia

The Aurec Group provides specialised ICT Consulting & Professional Services to the Australian and Asia Pacific market. Since 2002, we have assisted our clients in translating business objectives into tangible ICT solutions. Our team of experts can extend your capability and drive efficiency from individuals through to enterprise scale business transformation.Servicing the market through two arms; Aurec (Staffing Solutions) or Chalfont Consulting (Managed & Professional Services), we can provide comprehensive services across a range of functions including Advisory, Management, Architecture, Analysis, Engineering, Administration, Development, Testing and Support.Drawing on over fifteen years of experience, with clients ranging from Government, Defence, Consultancies, Blue Chip Organisations and SMEs, we are market experts within Australia and Asia Pacific providing global reach through our Migration Services Team.The Aurec Group have branches in Canberra, Sydney, Melbourne and Singapore.

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Recruitment, training, and retention▪Conducting the full process for the onboarding of staff, including of outlining the job description, advertising the role, shortlisting candidates and screening before job offer▪Provide employees with tools to maintain and increase service levels to external customers▪Enhanced employee performance and attendance through daily mentoring, one-on-one discussions and motivational strategies▪Increased employee knowledge by assisting with the development and implementation of product-awareness program▪Handling internal HR processes such as disciplinary, holiday requests, payroll inquiries through coordinating with the relevant departmentsSale and Store Performance:▪Managing the daily running of the store▪Setting and meeting performance targets for sales, efficiency, and quality▪Maintain up-to-date knowledge of industry developments and involvement in networks▪Collaborate with the marketing team to create strategic plans to increase market presence, customer interaction schemes and promotional strategies▪Accountable for the daily, weekly, monthly reporting of the operational sales revenue and KPI results to the Executive Management Team.▪Work closely with the network of branches to maintain quality standards, clarify information, and distribute reports.Customer Service:▪Investigate, manage and resolve any customer escalations relating to product misinformation, poor service or sale refund requests.▪Lead from the front assisting with customer inquiries and direct sales

Sydney, New South Wales, Australia

▪Exceeded team goals and collaborated with staff members to implement customer service initiatives.▪Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.▪Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.▪Worked with marketing department to launch and manage promotional activities and campaigns.▪Collaborating with senior management and other departments to improve customer support and enhancecustomer satisfaction as well as service delivery▪Overseeing the recruitment, selection and retention of CS staff▪Handing customer feedback as per delegation and escalate matters to seniors, with recommendations,where required

Sydney, New South Wales, Australia

▪Organised memorable and exquisite travel itineraries and vacations for foreign market arriving and travelling Oceania▪Achieved consistent sale targets▪Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel sales▪Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness▪Displayed travel brochures and other promotional materials strategically to foster brand awareness, focusing on international destinations such as Fiji and New Zealand