Jonathan Aguiar Email & Phone Number

Phoenix, Az, Us

Cupertino, California, Us

As a Senior Solution Engineer at Infinx, my role is multifaceted and pivotal. I engage in discovery calls with potential clients to gain a deep understanding of their needs, providing informative and engaging product demos to showcase our solutions. Furthermore, I serve as a crucial link between various departments, such as product development, marketing, sales, and customer success, ensuring a robust knowledge base that supports the customer journey and guarantees their satisfaction.

Columbus, Oh, Us

Operating as a Senior Customer Success Engineer, I promoted customer success by developing post-sales workflows, managing demo scripts, authoring onboarding documentation, leading demonstrations of Olive’s product, and onboarding clients onto the desktop platform. Overall, I accelerated business performance by implementing processes, systems, and technologies to increase customer acquisitions and daily active users.

Stoneham, Massachusetts, Us

Spearheading as a Lead Technical Support Engineer, I promoted customer success by onboarding clients, ensuring SLAs were met, coordinating improvements, and maintaining applications. Additionally, I ensured issues were recorded, tracked, and resolved while managing supported cases and ensuring prompt follow-up. I boosted business and operational efficiency by addressing and resolving customer issues within the SLA timeframe. To summarize, I drove business performance by implementing processes, systems, and technologies to support and enhance operations.

Franklin, Tennessee, Us

In my capacity as a Team Lead for EMR, I spearheaded a team to support 80+ facilities, effectively overseeing purchasing, infrastructure set up, maintenance, and user accounts. On top of that, I handled device/supply allocation, traveling to facilities to set up infrastructure, and maintaining EMR devices/applications. I also bolstered team performance and strategic initiatives to ensure all members work productively towards common goals. Lastly, I carried out weekly one-on-one meetings with staff to discuss team metrics and enforce performance improvement plans.

Serving as a Sales Representative, I championed the highest level of customer satisfaction by identifying problems, understanding customer needs, and responding to queries and service complaints promptly, forging and maintaining positive customer relationships, resulting in loyalty and retention. Also, I leveraged my prospecting, networking, customer engagement, and tactical negotiation skills to increase revenue growth. I analyzed varying customer needs and innovatively utilized product knowledge to tailor sales approaches and close a sale. Essentially, I researched competitor markets to formulate sales and marketing innovations boosting brand recognition and sales.

Phoenixville, Pa, Us

Functioning as a Senior Support Technician, I administrated the processing and analysis of various client requests, queries, complaints, and provided troubleshooting support. Aside from that, I exhibited unparalleled professionalism by consistently providing highly responsive and quality phone and desktop support. I advocated a customer-centric environment, effectively supporting clients with desktop, laptop, networking, and printer issues. I conceptualized and implemented strategies to mitigate risks while increasing profitability by leveraging technical knowledge.

Bachelor'S Degree, Pastoral Ministry

Associate'S Degree, Multimedia