Jonathan Langham Email & Phone Number

Cedar Park, Texas, United States

ClearCube Technology is a USA-based manufacturer that specializes in creating innovative centralized computing and desktop virtualization solutions.

Austin, Texas

Manages operations, customer service, account retention. Daily customer interaction.* Support for all customers from pre-sales to annual renewal to include phone and on-site training and support.* Procurement, assembly and shipping of all customer purchases.* Process identification and process improvement.* Problem solving and business planning

Austin, Texas

Manages a staff of eleven. Daily customer interaction.* Grew Call Center team from two permanent employees to eleven, completely changing the culture to move the Call Center from a liability to an asset. Resulted in amazing improvement in all Call Center metrics.* Key part of management team that turned around our poor company reputation for our two.

Austin, Texas

Managed a staff of ten staff and contractors. Daily customer interaction.* Led team to reduce monthly customer invoicing from 30-60+ down to 15 days past end of month by series of education, management emphasis and supervision. This resulted in improved payment rates.* Managed employees, contractors, and third party vendors for large customer’s biggest.

Austin, Texas Area

Managed a staff of ten, touching all customers. Department produced 75% of Business Unit revenue.* Team monitored over a billion processed pages every month with a 99.999% success rate. Proposed and implemented several new monitoring and automation tools to improve quality and reduce cost. * Led multiple cross-functional, cross departmental teams on.

Austin, Texas

Managed staff of 6 employees, Daily contact with largest customer.* Developed and implemented processes and procedures for operations and customer service that supported the explosive growth for top customer from start-up to $2 million dollars annualized revenue in less than one year.* Recruited and trained operations/customer care/purchasing team to serve.

Austin, Texas

Managed staff of 18 employees, Daily Customer Contact.* Selected for 2007 Greater Austin Business Award for Customer Service (a top 3 finalist from over 700 entries).* Increased customer care calls answered metrics from 50% to 93% in less than 2 years. Calls are now answered live and hold time is consistently less than 1 minute.* Scheduled all external and.

Austin, Texas

• Daily Customer Contact.
• Increased customer satisfaction by lowering average technical support response time from 4 hours to less than 2 hours.
• Helped grow team’s annual sales 15% by improving customer satisfaction and giving customers more direct input into new product feature selection.
• Reduced travel to customer sites and “lost time cost” to $0 in last 6 months by implementing real-time visual remote support from software developers’ to customer locations.

Austin, Texas

• Managed staff of 2 employees.
• Reduced company’s annual worldwide telecomm cost by 43%.
• Analyzed and documented entire computer inventory. Reviewed and analyzed existing leases. Presented and implemented plan to replace existing computers with the latest technology, decreasing annual operating expense by.
• Recognized as “Contributor of the Quarter”.
• Earned two “Impact Awards” from the CFO.

Austin, Texas

• Managed staff of 11 employees, vehicle fleet of over 100.
• Consolidated company-wide cost-of-goods purchases and negotiated savings of $650K over three-year period.
• Increased on-time annual government-mandated environmental test result reporting from 50% to 80% (3,500 reports billing $4.5 million per month); results sent in 72 hours versus industry standard of two weeks.
• Led test probe manufacturing project, reducing cost from $8K to less than $2K per unit. Probe repair now done in-house; slashing repair downtime as well.

MCAS El Toro, California

• Managed staff of 90 Marines, vehicle fleet of over 200.
• Deployed to Bahrain during Operation Desert Shield/Desert Storm. Managed fleet to provide daily transportation of all supplies to remote air base with a population of 5,000 Marines and over 100 aircraft. Daily.
• Led equipment maintenance effort to achieve 100% combat readiness of 543 major equipment items. This had never been accomplished by a unit of our type.
• Led training, preparation, and pre-inspections for major biannual maintenance management and maintenance records inspection. Independent inspection team awarded unit the highest possible grade. Awarded Navy.

M.A., Human Behavior

B.S., Psychology