Jonathan Arevalo-Parrish Email & Phone Number

Los Angeles, CA, US

Los Angeles Metropolitan Area

Los Angeles Metropolitan Area

Los Angeles, California

• As an Associate Governmental Program Analyst for the State Council on Developmental Disabilities (SCDD), I am responsible for implementing the National Core Indicator surveys within various regional centers throughout.
• Schedule and conduct in-person interviews with adults with intellectual/developmental disabilities (I/DD).
• Recruit, screen, and train contracted interviewers. Coordinate and delegate assignments to the interviewers. Provide technical expertise including direction and guidance to contracted interviewers. Review competed work.
• I oversee the delivery of mail correspondence and surveys to families of individuals receiving services from the regional center. I manage the retention of all mail surveys received including the development of.
• I conduct effective outreach, and provide education and training to a variety of audiences in a manner sensitive to cultural and intellectual differences. I assist the development and facilitation of focus groups to.
• I identify and report alleged abuse, neglect, health and safety issues and/or violations of consumers’ legal, civil and service rights to the appropriate entities.

Sacramento, California Area

• As a Staff Services Analyst for the California Public Employees Retirement System (CalPERS), I provided customer services and education by phone and correspondence concerning retirement and health benefits, applying.
• Explained topics of all levels of complexity, accepted and verified incoming documents for completeness and accuracy, utilizes appropriate databases, policies, procedures, references, and various tracking systems to.
• Applied the PERL and PEMHCA provisions in the analysis, interpretation, and execution of CalPERS statutes, laws, rules, regulations, policies, and procedures when responding to the various inquiries from the customer..
• Acted as a Subject Matter Expert (SME) through the Call Escalation processes by providing analytical assistance, training, and guidance to less experienced agents over the telephone, in the resolution of customer.
• Responded to inquiries that cannot be completed at the initial point of contact and require complex research and analysis, and time-sensitive inquiries/complaints concerning retirement and health issues across all.

San Francisco, CA

• As a Benefits Technician at the City and County of San Francisco Employees Retirement System, I provided training and technical assistance to members, beneficiaries, and retirees on health benefits and programs.
• Researched records and accounts for prior membership, account discrepancies, requested information, buybacks, withdrawal status, payment history, overpayments, underpayments, and adjustments in database. Checked.
• Performed various calculations to support the determination of retirement benefits. Retirement calculations included years of service, update of balance shortages, closeouts, and final account balances.
• Communicated with a variety of departmental stakeholders, external agencies, and other professionals to resolve routine problems, and provided general information regarding benefits and/or benefit payments.
• Completed a variety of official correspondence, and maintained reports, logs, and records.

Sacramento, CA/Walnut Creek, CA

• As a Retirement Program Specialist I and II for the California Public Employees Retirement System (CalPERS), I provided customer service and education, walk-in assistance, and response to customer inquiries concerning.
• Independently provided education and courteous assistance on an individual basis to members, retirees, and beneficiaries on all retirement, health benefit, and other programs administered by CalPERS in the office and.
• Applied the PERL and PEMHCA provisions in the analysis, interpretation, and execution of CalPERS statutes, laws, rules, regulations, policies, and procedures when responding to the various inquiries from the customer..
• Served as a professional CalPERS representative responsible for the coordination, scheduling, planning, and conducting of member education training and continued development of materials. Updated presentation material.

Rancho Cordova, CA

As a Customer Service Representative with Electronic Data Systems, I provided support to providers and software vendors with Medi-Cal technical data specifications and enrolled new and existing providers in electronic claim submission and monitored department workflow queues.Assisted in researching and resolving complex applications. Interpreted and.

Folsom, CA

As a Data Entry/Annual Eligibility Review lead, I supervised specialists in processing initial HFP applications and county returns. Projected and planned daily operations in Data Entry and Annual Eligibility Review units.Provided quality assurance of applications pre-screened adhering to eligibility requirements, federal income guidelines and SCI File.

Rancho Cordova, CA

As an Income Qualifications Specialist, I conducted and developed training materials for new employees for the areas of the initial Health Families application process. Determined correct eligibility records for potential subscribers. Determined income qualification using the Federal Income Guidelines. Proficient in validating required documentation for.

Business Administration And Management, General

General Studies