Jonathan L. Arnold Email & Phone Number

Tacoma, Washington, United States

Tacoma

Conducts intensive interviews to determine eligibility for cash, medical, food and/or child care benefits; analyzes written and oral information; obtains and reviews necessary data, documentation, and verification for each program of assistance as it relates to the recipients' specific circumstances; explains program requirements and services available; refers clients to both mandatory and optional services and to other agencies as required; authorizes necessary warrants, medical services, food and child care benefits.Investigates complaints from the community as well as hotline calls and analyzes data for validity; detects discrepancies and clarifies data through telephone inquiries, correspondence, and interviews; recognizes and recomputes incorrect payments of grants, food and/or child care benefits and medical assistance, and establishes overpayments; conducts validation studies, reads cases, and makes home visits and collateral contacts to verify eligibility factors, discovers and reports errors made by agency or clients.Knowledge of public assistance laws, rules, regulations, service programs, and employment programs; basic office procedures and practices; interviewing techniques, letter and report writing; cultural diversity, principles of individual and group behaviors, social behaviors, social and economic conditions and their effects upon individuals; other community programs providing financial and health services. Ability to make independent conclusions and decisions; evaluate and recommend changes in eligibility assistance plan; work cooperatively with members of the public and with co-workers; practice tact, courtesy and discretion; accurately document, listen, observe, communicate, confront and engage in problem solving and conflict resolution; convey interest and concern to callers requesting information or assistance with problems related to the various programs.

Tacoma

Conducts intensive client interviews, analyzes complex written and oral information, and determines continued eligibility for financial, food, child care and medical programs; assesses immediate need in emergent situations; implements Federal and State regulations and determines the effect on the continuing eligibility of clients; authorizes necessary warrants, medical, child care and food benefits; implements program changes and case closures as dictated by regulations, department policies, and changes in clients' circumstances;Reads and interprets Washington Administrative Code and procedural manuals; obtains and reviews necessary data, documentation, and verification for each program of assistance as it relates to the recipients' specific circumstances; explains program requirements and services available; refers clients to both mandatory and optional services and to other agencies as required;Detects discrepancies and clarifies data through telephone inquiries, correspondence, and interviews; recognizes and recomputes incorrect payments of grants, food benefits, medical, child care assistance and establishes overpayments;Investigates complaints from the community as well as hotline calls and analyzes data for validity; conducts validation studies, reads cases, and makes home visits and collateral contacts to verify eligibility factors, discovers and reports errors made by agency or clients.

Tacoma

Interviews clients, analyzes written and oral information, and determines initial and/or continued eligibility for financial, food, child care and medical programs; assesses immediate need in emergent situations; authorizes necessary warrants, medical, food and child care benefits; implements program changes and case closures as dictated by regulations, department policies, and changes in clients' circumstances; Processes changes in client circumstances, implements Federal and State regulations and determines the effect on the continuing eligibility of clients;Obtains and reviews necessary data, documentation, and verification for each program of assistance as it relates to the recipients' specific circumstances; explains program requirements and services available; refers clients to both mandatory and optional services and to other agencies as required;Detects discrepancies and clarifies data through telephone inquiries, correspondence, and interviews; recognizes and recomputes incorrect payments of grants, food benefits and medical assistance, and established overpayments.

Salem, Oregon

Responsible for the delivery of medical care services for children, adults and families to ensure physical and mental well-being to eligible participants consistent with established agency mission, values, goals, principles, policies and state and federal regulations.Review application and supporting documents. Inquiries of individuals and families to elicit information to verify and/or support application. Clarifies incomplete or unclear information/documentation. Explains rules, regulations, procedures, and responsibilities to individuals and families. Informs applicant of additional documentation needed, where appropriate. Contacts collateral sources as needed to confirm information.Applies guidelines to decide eligibility for OHP and other programs. Computes amount of benefits and completes narratives and documents necessary to issue benefits to explain reasons for eligibility. Writes narrative report summarizing interview with family and collateral sources, and reasons for case actions.Requests documentation from clients to recertify eligibility as mandated by program rules and ensures timely issuance of benefits.

Salem, Or

- Organized a winter food drive resulting in a collection of 458 pounds of food to a local food bank.- Responsible for the proper instruction and preparation of prospective members and in charge of them before and during their initiation.- Saw that the other chapter members, appointed by the Justice or by the Marshal, are properly prepared and rehearsed in discharging their assigned roles.- Performed such other duties requested by the Executive Director or the Chapter Justice.

- Highest transaction average in the district- Created and arranged business plans such as store revenue goals and consumer needs- Solved various customer relations problems - Managed various store departments

Gresham, Or

- Pinnacle Quarterly Winner 2007-2009- Among the top percentage of bankers in the country- Counseled customers on financial practices

Juris Doctor (J.D.), Law

Activities and Societies: Phi Alpha Delta

Bachelor’S Degree, Pre-Law With A Communications Minor

Activities and Societies: Resident Assistant

Associate’S Degree

Activities and Societies: Resident Assistant