Jonathan L. Email & Phone Number

New York, NY, US

Secaucus, New Jersey, United States

• Led Okta deployment across 50+ IT and end-user websites, integrating Active Directory with Workday to automate RBAC onboarding & offboarding, supporting 4,000 employees and securing 60,000 monthly logins.
• Enhanced and maintained Office 365, Active Directory, Okta, Entra ID, Intune, DUO, file share servers, CyberArk & AWS; reducing IT support tickets by 30% and increased user satisfaction scores by 70%.
• Managed level 5 escalations, acting as the final escalation point, and regularly closed out over 200+ tickets per month utilizing ServiceNow & Jira. Authored 100+ knowledge articles for recurring escalations.
• Employed Qualys cloud security & Manage Engine to patch and update 550+ servers per month, reducing vulnerabilities and business downtime by 95%. Communicated results to ensure timely audit compliance.
• Engineered specialized PowerShell scripts with user-friendly GUIs to enhance workflow automation, cutting down task completion times and yielding a 20-hour weekly time savings across departments.
• Drove the deployment of Intune MDM, MAM & CIS hardening, alongside Infosec team, increasing security posture and compliance on 3000+ Computers & Servers.

• Prior to promotion as Systems Engineer, resolved escalations from level 3 helpdesk team closing 230+ tickets per month. Troubleshooting Office 365, AWS, Exchange and hardware issues.
• Designed and executed multi-phase training curriculum for newly onboarded IT support staff, reducing ticket resolution times by 40% within 3 months.
• Managed new hire setups, licensing & IT inventory for 5 locations in Secaucus.

• Deliver solutions to 600+ users (NY and International offices) in a Corporate Enterprise Environment. Main role is to identify, troubleshoot and respond to emergency situations impacting the businesses supported. Focus.
• Create user accounts and deal with terminations / archiving mailboxes
• Assist in deploying new phone system (teams), As well as converting all users from Windows 7 to Windows 10 and new PCs and Office 365
• Administer MS Exchange 2010 in an Active Directory/Domain environment, Lync Server 2010 and Print Server (Server 2008 R2)
• Oversee various cellular technologies (iPad, iPhone, Android and blackberry) for remote connectivity including Corporate E-mail – Utilizing Maas360 / IntuneTraining on various Microsoft Office Suite applications (2016.

Fairfield, New Jersey, United States

Work hands on to repair printers Assist in fixing errors on serverFollowed and assisted leadership in assisting remote users