Jonathan Lo Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

• Multi-Module contextualised demonstrations of HR & Payroll SaaS products.• Solution & value based selling to various levels of stakeholders such as HR, Finance, IT and Ops managers as well as C-level executives.• Focus within Mid-Market clients (organisations with employee's 200-2000) across various industry verticals: Public Sector, Federal, Local & Agency Government groups, Not-for-Profit, Education, Manufacturing, Financial Services, Hospitality, Retail, Healthcare. • Collaborate with Business Development Managers & Account Managers as part of sales cycles (discovery to close) for new and existing business upselling opportunities. • Workshop meetings & demos - product deep-dives, integrations and dataflows scoping between client's critical business applications• Provide development and training to new starters within the team and ongoing internal training to wider SC/sales team• Product Committee Meetings - regular catch ups with Product Managers and development teams for product feedback, enhancement requests and updates.• Tender Management - completing RFI/RFPs• Presenting at industry events and investor meetings

Sydney, Australia

Sydney, Australia

As of 1st, September 2017, Hewlett-Packard Enterprise software business has merged with MicroFocus to become the 7th largest pure software company globally. All teams and roles remained the same, but operating under a different name.• Specialised in Information Management & Governance software portfolio for all NSW accounts (Commercial, Education, Large Government and Local Councils)• Collaborate and assist Inside, Field Account Managers & Customer Success Managers• Present & demonstrate solutions onsite & remotely for small to large organisations including Government Departments in NSW• Present in webinars for sales pipeline development• Work with Marketing/Sales to create Sales Plays - Assisting in pipeline generation• Develop tailored solutions to address customers' business requirements. • Responding to customers' request for information & proposals (RFI/RFP).• Build / maintain local demo environment • Continually building relationships with customers & Micro Focus' partner network

Sydney, Australia

• Specialised in Information Management & Governance software portfolio for all SMB accounts in Australia/New Zealand • Collaborate and assist Inside Account Managers• Presented & demonstrated solutions remotely for small to medium sized organisations such as councils and independent/public schools. • Presented in webinars for sales pipeline development• Work with Marketing/Sales to create Sales Plays - Assisting in pipeline generation• Develop tailored solutions to address customers' business requirements. • Responding to customers' request for information & proposals (RFI/RFP).

Sydney, Australia

• Technical Support: Analysing/Problem solving technical issues on various SaaS products for SiteMinder APAC internal and external customers, while continually exceeding all customer Service Level Agreements and KPIs.• Customer Service: Developing customer relationships by providing exceptional customer service alongside high levels of technical support while also providing end user training on the system.• Stakeholder Management: Liaising between customers/level 2 support and development teams to resolve product issues. Translating technical issues and solutions to simple terms for customers and vice versa.

• Customer Sales – Effectively communicating with different types of customers, analysing data history and providing the best product solution for the customer. Working in a team to reach monthly store KPIs, while also achieving individual KPIs. Engaging in regular team meetings.• Service Consultant – Attending to customer enquiries; resolving customer issues, taking ownership of customer issues. Providing outstanding customer service. • Tech Bar Expert – In store technical setup, support and troubleshooting for mobiles, emails, laptops and wireless broadband devices. One-on-one training with customers on using their products. Problem solving customer issues

Bachelor Of Information Technology, Information Systems & Business Analysis, Gpa 3.06

Education record