Jonathan Silva Email & Phone Number

Salt Lake City, Ut, Us

Salt Lake City Metropolitan Area

Led operations processes and training for a 30+ team. Developed a comprehensive onboarding curriculum for operational tools like Salesforce and Asana, training. Managed departmental finances exceeding $50,000, overseeing coding transactions, travel reimbursements, and fund allocation. Skilled in process optimization, I've streamlined administrative workflows and facilitated Salesforce processes, driving efficiency and productivity.

Salt Lake County, Utah, United States

Managed a team of 10+ employees handling client services, building operations, and finance transactions for a diverse clientele of over 3,000 customers. Through strategic initiatives such as training meetings, the implementation of a new credit card process, and a mobile employee task management app; I increased customer satisfaction by 5%.

Ymca Community Family Center

Led administrative functions for the facility, managed program registration, financial eligibility verification, and tuition payment processing for over 200 clients each quarter. Through client relationships and financial analysis, I developed payment plans and recouped over $2,500 in outstanding balances while also promoting fundraising campaigns, and contributing to raising over $500 in donations and educational materials.

Greater Salt Lake City Area

Led volunteer programs involving 50-70 participants and corporate partners including Goldman Sachs, Comcast, and Wells Fargo. Through the strategic redesign of interview processes and combining participant schedules with streamlined questionnaires; resulting in an 18% increase in completed interviews contributing to a national organizational award for metrics met.

Salt Lake City

Presented clinical data findings to facility staff identifying the top 2 health risks for patients in the prenatal department.