Jonathan Maciel Email & Phone Number

Woonsocket, RI, US

United States

• Represent R4's data center and server operations services for current and new clients and RFPs.
• Lead a group of experienced architects to design and implement new data center and server environments.
• Manage a group of experienced data center and server managers across R4's clients.
• Manage R4's hardware, application, and support vendors.

Providence, Rhode Island, United States

• Lead the Prospect Medical Holding National Server and Data Center Operations team.
• Manage PMH data center and server outage and downtime events.
• Lead a group of 15+ systems engineers and server analysts and assist with issues as needed.
• Build strong relationships with PMH IT and R4 onshore and offshore delivery teams.
• Represent the R4’s server team on weekly and monthly PMH review calls.

Providence, Rhode Island, United States

• Provide L3 support of server and endpoint systems for CharterCARE Health Partners.
• Perform Windows and Linux Server administration tasks such as design, configuration, installation, upgrading, patching, maintenance, monitoring, and backups.
• Serve as endpoint lead for day-to-day endpoint services and administration.
• Monitor system performance and troubleshoot issues, assisting application teams as needed.
• Review system error logs and user-reported errors.
• Manage inventory and vendor support.

Franklin, MA

• Administrated and supported over 3,500 applications, 1,200 desktops, and 200 servers for Dev, QA, and POC teams in the Global Test Lab.
• Administrated and managed the Global Test Lab, including server hardware, core applications, storage clusters, operating systems, Active Directory, and DNS.
• Administrated and supported the Global Test Lab virtualization infrastructure, including VMWare Virtual Center, VMWare vSphere, VMWare vRA, VMWare vRO, and Citrix XenApp.
• Lead project teams for Global Test Lab expansions including server, storage, and networking expansion projects.
• Participated in quality assurance and release management processes for desktop, server, and application deployments between the Global Test Lab and Production teams following cisecurity server hardening standards.
• Documented procedures, technical problems, resolutions, and processes for assigned tasks and projects to ensure compatibility and functionality.

Norwood, MA

• Acted as the point of contact between Mercer Outsourcing, MGTI (MMC Global Technology Infrastructure), and the business users and clients.
• Coordinated client impacting outages and changes with business and application owners.
• Managed network requests such as firewall ports, NATs, and static IP requests.
• Managed requests for new servers, server maintenance, and SAN/NAS storage requests mostly for Mercer’s DBAs.
• Supported load balancer and DFS migrations.
• Supported Mercer’s Citrix environment, for the transition to FIPS compliant websites, for server consolidation, and for the migration of Mercer’s SAN environment from DX4 to Clariion.

Smithfield, RI

Lyndonville, VT

• Carried out a variety of support and repair functions including software installation and hardware maintenance within the college.
• Provided regular support, repairs, and troubleshooting for computer users in a variety of college settings, including software and hardware installations.
• Supported computer, printer, and network maintenance functions.
• Provided responses to regular and ongoing inquiries via phone or direct communication.
• Provided technical advice and assistance to the CTO and Network Administrator.
• Provided server, software, and application support and development for the IT Department.

B.S. / B.A., Computer Information Systems / Pure Mathematics, 3.5

Activities and Societies: American Meteorology Society, Student Government Association, WWLR 98.5, Information Technology Intern.

Diploma, 3.3

Activities and Societies: Football, Track & Field, Science Fair