• Led a diverse team of five Digital Product Managers and UI/UX Designers in building roadmaps, creating value-added business cases, enhancing stakeholder engagement, and focusing on fostering a product-led organization.• Implemented a comprehensive underwriting automation platform that saves over $10 million annually in operating expenses while ensuring scalability and flexibility for future requirements.• Successfully launched contract underwriting, post-close independent validation, and quality control applications while managing the workflow of five full-stack development teams.• Implemented Amazon CONNECT contact centers in Underwriting Support, Sales Support, Servicing, and Claims while creating skills-based routing using an Amazon Lex bot solution.• Led a team of UI/UX designers to create a UX design system that provided clarity to engineering teams on interface design and brand standardization. We enhanced the user experience and streamlined product development processes by facilitating brand consistency and standardization.• Conducted user interviews and focus groups to drive UI/UX design improvements and enhance customer experience.• Coached international insurance digital product management team to become adept at stakeholder management, discovery and framing, and alignment to business value.

• Led cross-product teams through the design, requirements, implementation, and market launch of a new mortgage insurance product, which has generated over $3 billion in new insurance written since launch.• Launched the first-ever mortgage insurance industry Alexa skill for rate quotes, finding my account representative, and calling customer service options.• Led the implementation of a new risk-based pricing model that required updates to all interfaces to accept new attributes.

• Led the redesign and integration of the online insurance application submission and servicing platform after an acquisition.• Launched a redesigned mortgage insurance rate quote portal focusing on minimal user entry, defaulted common fields, and a refreshed design for simplicity. This resulted in a significant improvement in user satisfaction and ease of use.• Awarded a design patent for innovative use of visual design components in the rate quote process.• Developed the online loan servicing platform for servicing use cases, modern claims integration, and cross-platform support.

• Facilitated the creation of processes and procedures for the new independent validation program.• Developed training materials, marketing guides, and a launch plan for customer onboarding.• Held business development calls with lenders to adopt the new program and train users.

• Created Microsoft Excel and Microsoft Access solutions to track customer service phone calls and emails.• Reported contact center metrics to the monthly and quarterly business reviews presented to senior leadership in the organization.• I was involved in all aspects of the business, including recoveries, claims, servicing, originations, and rate quoting.

• Mortgage insurance claim calculation • Process mapping and procedure development • Mentor and Trainor

• As Vice President, I help develop business strategies, review and sign contracts, manage financial reporting, assist in grant writing, and correspond with grant agencies.• As Treasurer, I maintain the books, work directly with our CPA, produce financial reports, and manage payroll.• I volunteer to help refugees resettle on college campuses.