Jonathan Mangsen Email & Phone Number

Remote

* Manage scope of work creation for new and existing business resulting in higher services quarter over quarter.* Project lead for major overhaul of Scope of Work LiveDoc partnering with Operations teams and Global delivery teams.* Manage client technical needs to accurately scope level of effort for new and existing clients.* Facilitate technical needs of the Seismic Enablement Cloud and expectations of clients to drive faster adoption.* Develop process improvements between Seismic internal team to bridge the gap between pre-sales and onboarding.* Educate Bids team on product change for correct client adoption

Westborough, Massachusetts, United States

Westborough, Massachusetts

* Manage high revenue affiliate integrations on to the CJ Network from inception to completion by understanding their business and technical needs and recommend the best option that fits within their specific criteria.* Effectively work with Sales and Client Activation Managers to successfully launch affiliate programs within their specified time frame.* Develop documentation for US and UK integration teams that clearly explains process for clear and concise notation.* Identify process inefficiencies within department and collaborate with team members that would eliminate time costly errors in integration period.* Instruct client on correct procedures that involve proper implementation of tracking pixel and formatting of data files for subscription imports.* Maintain a high level of awareness during integration of tracking pixel to identify improper coding procedures that would cause errors in tracking.

Westborough, Ma

* Manage tier 3 and tier 4 affiliate integrations on to the CJ Network from inception to completion with clients, such as, ShopBop, Territory Ahead and Brooks Running by understanding their business needs and recommend the best option that fits within their specific criteria.* Manage and investigate bugs that are related to integration tracking problems, additional action requests and subscription import failures for both clients and all internal employees.* Instruct client on correct procedures that involve proper implementation of tracking pixel and formatting of data files for subscription imports.* Effectively work with Sales and Client Activation Managers to successfully launch affiliate programs within a client specified date range.* Identify inefficiencies within department and collaborate with team members that would eliminate time costly errors in integration period.* Maintain a high level of awareness during integration of tracking pixel to identify improper coding procedures that would cause errors in tracking.

Southborough, Ma

* Manage and support profile requests that help drive sales for high level Staples Advantage accounts ranging from Nike, Microsoft and Starbucks, which includes user batch loads, shopping lists, online reporting and custom messaging.* Manage and troubleshoot all logo requests for order.staples.advantage.com clients and deliver accurate proofs for internal viewing and assessment.* Work with EC Consultants, Business Development and Account Management across all regions to manage projects and deliver results within the assigned SLA.* Work with other team members on evaluating department processes and brainstorm ways of becoming more efficient.* Maintain a high level of awareness and report any suspected fraud use across all order.staplesadvanatge.com accounts.* Train new hire associates on internal tools and be sure they are up to date with department processes.* Participate in team meetings and provide input on future releases of order.staplesadvantage.com and other eProcurement procedures.

Burlington, Ma

* Manage promotional and non promotional e-mail campaigns for clients, Direct Brands International, Avis Budget Group and Foxwoods Resort and Casino which includes reaching audiences of 50,000-2 million and help increase account revenue to exceed $1 million.* Main point of contact between all internal departments and clients, such as, Colgate, Mortons Steakhouse and RCI.* Managed all transactional and batch trigger activity on a daily basis for Direct Brands International and Avis Budget Group while proactively troubleshooting any problems that stems from data or other technical issue with appropriate internal teams.* Collaborate with creative and copywriting teams to develop strategic headlines and copy to boast client revenue and open/click rates.* Analyze and implement an eficient production process for Avis Budget Group to maximize time with internal departments and reach a greater audience.* Train clients on internal tools that analyze data from campaign, trigger and project activity so they may make internal adjustments.* Maintain a high level of integrity in compliance with all e-mail standards including CAN-SPAM compliance and unsubscribe option.* Manage and participate in bi-weekly team meetings to collaborate and share ideas to boast client activity, clickable rates and revenue for each email campaign.* Attend monthly company meetings to give feedback on standards that are being used throughout the organization and suggest ways to improve production process.

Worcester, Ma

* Manage all website updates for many clients such as Framinghamsavingsbank.com, NEI.com and Bridgewatersavingsbank.com which involves exceptional attention to detail as well as quick turnaround times while adhering to current design styles for all browsers.* Responsible for redesigning look and feel as well as content on a non-profit site, communityroom.net for Eastern Bank, which included cross browser references.* Proactively participated with the software team to develop updates for the company’s eCommerce and CMS software programs, CyberStore for Syspro and Novo.* Design existing websites to work on mobile devices which also includes mobile detection and redirects.* Track and record time as well as manage client contact information in CMS software, Salesforce.* Manage Customer Service email inbox by responding to any customer service requests, setting up appointments and troubleshooting any technical support issues.* Improved internal learning portal for employees to quickly turnaround common internet updates from common design and programming issues as well as client specifics.

* Manage all Bank of America - Merrill Lynch audio web cast events which include synchronized PowerPoint presentation, teleconference operation and apprehensible client communication.* Managing communication between all of the internal employees and two of Thomson Reuters’ main vendors, earning a distinct reputation for clear concise communication as well as effective problem resolution in high stress situations.* Updated the internal wiki for all employees that lists various operation procedures posted on the corporate Intranet site.* Participated in audio capturing and editing via Multimedia Center encoding center.* Managing after webcasts requests for video and audio platform team members including hosting mp3 files, creating CD files, and creating interactive CD files.* Proactively manage new client requests for distributing and maintaining email alerts to subscribers as well as analysts.* Attended team meetings on a regular basis to maintain a positive and cohesive work environment.

* Manage departments to meet 100% of monthly sales quotas. * Responsible for all aspects of the sales cycle; assessing the customer’s needs; recommending solutions; resolving customer problems; assisting with final purchases; and tracking sales via portable computers. * Proactively maintain technology department in top presentation condition. * Trouble shooting technical problems on various products. Completed technologies training (i.e., computers, camcorders, digital cameras).

* Responsible for the redesign of the main navigation on a client site.* Assisted in the production and the maintenance of many client sites using a number of web skills and software.* Responsible with the roll out of many mini sites through Boston Medical Center.* Collaborated with other employees to envision a new standard for the company.

* Aided in the production of one of the largest HIV and AIDS prevention webcast that reached out to many nations.* Responsible for maintaining site edits through an FTP.* Reached out to organizations to receive sponsorship and/or donations.

Bs, Communications Media/ Interactive Media

As, Broadcasting And Telecommunications