Jonathan Barker Email & Phone Number

United States

• Act as the highest escalation point for all technicians and provide enterprise level support for thehighest paying clients.• Monitor and troubleshoot issues with our LAMP/LEMP stack utilizing MySQL database, Apache/NGINX, PHP/PHP-FPM, CentOS 7, and Redis.• Collaborate with coworkers on Bash scripts to help automate and streamline our workflow.• Troubleshoot issues with our Docker container microservices, such as ElasticSearch, Varnish, and RabbitMQ.• Monitor, install, update, and troubleshoot various services within shared, dedicated, and clusteredserver environments—both physical and OpenStack cloud.• Use Ansible to perform installations and updates per client requests.• Perform vulnerability assessments and attack vector analyses for client web applications.• Review performance bottlenecks using Grafana and command line tools such as strace.

United States

United States

United States

United States

United States

Houston, Texas, United States

• Handle a busy queue with professionalism and friendly customer service. • Assist customers through frontline technical support regarding their website and/or hosting server. Troubleshooting a wide variety of technical problems, including DNS, email, php related issues, and several types of website CMS software (WordPress, Joomla, Drupal, etc.). • Aid colleagues in troubleshooting complicated cases. • Improve knowledge and skills to better address complicated support cases and how to ascertain solutions.

Houston, Texas Area

Houston, Texas Area

Met with patients interested in our research studies to administer psychological and neuropsychological evaluations based on the protocol of the study. Maintained regulatory binders for ongoing studies, data entry, and called to schedule patients who might be eligible for the studies.

Houston, Texas Area

Prepared for opening the store, gave professional customer service, and accomplished routine cleaning and stocking tasks. Prepared and recommended drinks or food through extensive knowledge of the menu and pairings.

Katy, Texas

Gave excellent customer service while taking orders over the phone or at the front, prepared orders with speed and accuracy, and followed food safety regulations. As a Shift Supervisor, duties included cash management, staff management, and addressing customer or employee complaints.

Bachelor Of Science (B.S.), Psychology

Associate Of Arts (A.A.)

High School Diploma