Jonathan Davidson's Location
Letchworth, England, United Kingdom, United Kingdom
Jonathan Davidson's Contact Details
Jonathan Davidson work email
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Jonathan Davidson personal email
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Jonathan Davidson phone numbers
About Jonathan Davidson
I am a high performing IT manager, with over 30 years experience in IT. I have successfully improved service and business benefit in a variety of technical, computing and managerial roles. I have a Postgraduate Certificate in Business Management and ITIL qualifications in Foundation, IT Service Management and Service Design, as well as technical and management training.Specialties: IT service & support delivery. Technical, staff, financial and compliance management in demanding multinational environments. IT security and compliance including ISO quality and Sarbanes-Oxley. Financial, budget, spend control and procurement. Analytic, problem solving, negotiation, presentation and communication skills. Technical computing skills including operating, storage, backup, virtualisation, networking, telephony, database, ERP, and technical and office applications.
Jonathan Davidson's Current Company Details
High performing people and service manager: leading teams to deliver exceptional performance.
Jonathan Davidson Work Experience Details
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Operations PartnerJohn Lewis & Partners Nov 2022 - Jan 2023Welwyn Garden City, England, United KingdomFixed-term Christmas cover role in store’s Operations department, in a customer collections role. -
Director Of Operational ExcellenceArm Apr 2019 - May 2022• Management of global company-wide software procurement and licence compliance and over 40% savings (direct $20m budget)• Implementation of asset management processes including CMDB in ServiceNow and Snow LM• Departmental Implementation of ISO BCM and Information Security and Sox (and JSOx) controls and reporting leading to audit compliance• Working with Agile, SAFe, ITIL, SOx frameworks• Member of IT Leadership team reporting to Senior VP of ITDirector of governance for the IT Operations Group. Responsible for software licence lifecycle compliance and procurement (including policy, processes, asset register, audit, and harvesting/reuse); asset management and CMDB; service delivery quality management; compliance and audit (SOx, security, quality); management information and reporting (financial, performance, OKRs); human resource management; financial planning and spend management; IT Service Continuity management; group administration and LT co-ordination. -
Head Of The Office Of The CioArm Oct 2016 - Mar 2019Cambridge, United Kingdom• Management of global company-wide software procurement and licence compliance and over 40% savings (direct $20m budget)• Implementation of asset management processes including CMDB in ServiceNow and Snow LM• Departmental Implementation of ISO BCM and Information Security and Sox (and JSOx) controls and reporting leading to audit compliance• Working with Agile, SAFe, ITIL, SOx frameworks• Member of IT Leadership team reporting to Senior VP of ITDirector of governance for the IT Operations Group. Responsible for software licence lifecycle compliance and procurement (including policy, processes, asset register, audit, and harvesting/reuse); asset management and CMDB; service delivery quality management; compliance and audit (SOx, security, quality); management information and reporting (financial, performance, OKRs); human resource management; financial planning and spend management; IT Service Continuity management; group administration and LT co-ordination.As Director of IT Governance responsible for ensuring that effective governance controls are in place and operating efficiently, leasing with the holding group (SoftBank) CIO/CISO function and ARM's compliance and internal audit functions, and running the IT Governance Secretariat. With input into strategy, operating model, compliance and enterprise security. As Leadership Coordinator responsible for ensuring the CIO and IT leadership teams have support and material they need, including organising events and cross-functional meetings, definition and reporting of metrics, action management and functional performance reviews. Responsible for delivery of CIO level projects - for example running the multi-functional agile project to transform business engagement, customer service and user experience.
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Director, Im Service DeliveryArm Nov 2015 - Oct 2016Cambridge, United Kingdom• Jointly responsible for creation of Information Management service and Data Analytics teams and staff recruitment• Management of service budget (£30m) • Lead enterprise cybersecurity team• Creating ITIL and ISO compliant processes for the group Delivery of in-house developed information management systems (including intranet, staff directory and enterprise search engine)Responsible for working with the Information Managment Steering Team, a Senior Leader committee, to define and deliver the Information Management service, which is part of the IT Group. Key services cover disciplines like data modelling and quality, analytics and reporting, data science and visualisation, information risk management, security vulnerabilities management and security incident management. Design tasks include setting policy, defining processes and workflows, creating role profiles, financial modelling and control, recruitment, and delivery of service to agreed SLA. Member of the IMST (Information Management Steering Team), Secretary of the SRT (Security Review Team) and member of the HSET (Health, Safety and Environment Team). Projects include delivery of new Enterprise Search system, Organisational and floor plan tool, and Information Privacy.
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Compliance And Itscm ManagerArm Apr 2013 - Oct 2015Cambridge, United Kingdom• Delivery of the certification of ARM to ISO Information Security and ISO Business Continuity Service management• Created framework for IT Service Continuity Management (ITSCM) which has been utilised on a number of occasions subsequentlyRole was leading activities surrounding global information security compliance, buisness continuity management (BCM) and standards compliance; addressing ISO, SOx, audit, process and efficiency reviews and focussing on driving improvments in ARM's information security compliance. The role is to mature ARM's compliance framework to ensure ongoing ISO certification, and the active integration of key security requirements in the ITIL process framework and project portfolio.
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Ict ManagerGeneral Dynamics Information Technology Nov 2009 - Dec 2012London, United KingdomResponsible for Service Desk and Infrastructure for a company the provides customer and data processing & management services for local and national government organisations. Including a 300 person call centre over 5 sites, and a 1500 person data processing facility. -
Snr Director Of It Group ServicesArm 2007 - 2009Managed large groups of staff and multi-million pound budgets across the UK, Europe, US and India. Technical management and architecture, including Windows, unix, application and network teams. Delivery of services and support against operation goals and SLAs. Compliance and governance, including audit against SOx and quality standards. The creation and implementation of policies and processes. Asset and licence management, contract negotiation and procurement. Project and programme management. Chairman of the company’s security team.
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Snr Director Of It OperationsArm 2004 - 2007Oerational, technical & line management and development of Windows, unix, application, storage, database, network and first line (help desk) world-wide teams. Implementing a management system, to improve operational efficiency and meet all compliancy and regulatory requirements. Managed international high-value projects to re-engineer strategic systems including new wide area network, replacement high-end storage & backup, and consolidation of infrastructure. Key player in the introduction of group-wide ERP system.
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European Support ManagerArm 2000 - 2004Managed operational delivery and user support across Europe and UK to exceed agreed SLAs. Restructured group and developed staff specialist expertise reducing reliance on external support. Successfully recruited and retained key technical staff to build efficient teams. Windows systems architect, migrating corporate systems to the technology and integrating with existing unix based systems, and introducing company-wide systems for corporate functions.
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It Office ManagerArm 1998 - 2000Delivered IT support to UK office acting as group headquarters. Implemented new LAN technologies and provided Windows technical support to the group
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Departmental Cluster ManagerImperial College London 1995 - 1997Responsible for computer service to Dept. Of Civil engineering; including: Supervision of computer staff, purchase and maintenance of IT equipment, installing new network infrastructure and providing 3D and finite element expert support. -
Geotechnic & Software EngineerLaing Technology Group 1991 - 1995A variety of roles including:Computer Engineer: responsible for: CAD development, drawing and support, GIS development & integration with laboratory systems and general support of the group’s engineering computers.Geotechnic Software Engineer: responsible for: development of a new suite of laboratory analysis and reporting software, site & laboratory work as Geotechnic engineer and supervision of laboratory staff.
Jonathan Davidson Skills
Itil
It Management
Security
Project Management
It Operations
Program Management
Management
Virtualization
Integration
Unix
Strategy
Team Leadership
Networking
Pmo
Erp
Service Management
Data Center
Storage
Wan
Contact Centers
Vmware
Help Desk Support
Sap
Telephony
Windows
Arm
It Infrastructure Management
Service Delivery Management
Procurement
Iso 27001
Sox Compliancy
Department Budgeting
Data Analysis
Lan Wan
Microsoft Office
Netapp
Oracle 9i
Problem Solving
Call Center
Census
Local Government
Astronomy
Soil Mechanics
Civil Engineering
Geology
Game Design
Writing
Bird Watching
Cycling
Education
Jonathan Davidson Education Details
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Geology And Astronomy -
St Augustine School, Kilburn (London)Pure Maths, Applied Maths, Physics, Geology
Frequently Asked Questions about Jonathan Davidson
What is Jonathan Davidson's role at the current company?
Jonathan Davidson's current role is High performing people and service manager: leading teams to deliver exceptional performance..
What is Jonathan Davidson's email address?
Jonathan Davidson's email address is jo****@****arm.com
What is Jonathan Davidson's direct phone number?
Jonathan Davidson's direct phone number is +44 1784 4*****
What schools did Jonathan Davidson attend?
Jonathan Davidson attended University Of Hertfordshire, St Augustine School, Kilburn (London).
What are some of Jonathan Davidson's interests?
Jonathan Davidson has interest in Science And Technology, Environment.
What skills is Jonathan Davidson known for?
Jonathan Davidson has skills like Itil, It Management, Security, Project Management, It Operations, Program Management, Management, Virtualization, Integration, Unix, Strategy, Team Leadership.
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Jonathan Davidson
Delivering Transformation In Insurance, Banking And Fintech | Board - Exco Leadership Of Strategy, Purpose, Culture And Programmatic Performance Improvement | Harnessing Value Of Regulation And Sustainable FinanceUnited Kingdom4gmail.com, fca.org.uk, gmail.com, jltgroup.com2 +441612XXXXXX
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