• Sustains key client relationships and project oversight, with expanded responsibilities, leading on-time project completion and operational efficiency.• Leads the implementation of AI into business processes and practices, enhancing operational efficiency.• Analyzes key functional business units to map the client journey and generates executive documentation to streamline organizational business processes.• Produces regular status reports, providing executive management with… Show more • Sustains key client relationships and project oversight, with expanded responsibilities, leading on-time project completion and operational efficiency.• Leads the implementation of AI into business processes and practices, enhancing operational efficiency.• Analyzes key functional business units to map the client journey and generates executive documentation to streamline organizational business processes.• Produces regular status reports, providing executive management with current information on project progression and business operations. Show less

• Orchestrated client interactions and managed 2-4 key clients, completing shoots ahead of schedule and driving operational efficiency.• Employed AI for in-depth market trend analysis, delivering actionable insights that informed the executive team's strategic decisions.• Conducted a thorough operational system analysis, identifying underutilized areas and proposing successful solutions that enhanced data tracking best practices.• Led a comprehensive onboarding process for new… Show more • Orchestrated client interactions and managed 2-4 key clients, completing shoots ahead of schedule and driving operational efficiency.• Employed AI for in-depth market trend analysis, delivering actionable insights that informed the executive team's strategic decisions.• Conducted a thorough operational system analysis, identifying underutilized areas and proposing successful solutions that enhanced data tracking best practices.• Led a comprehensive onboarding process for new hires, facilitating rapid integration into the company's workflow with a 90% success rate in memory retention. Show less

• Built a successful podcast (The Voice Lab) from the ground up• Demonstrated effective communication skills across multiple generations and departments• Developed a high-performing team by facilitating clear communication and educational materials• Created Standard Operating Procedures (SOPs) and platforms to ensure consistent club operations

Contributed significantly to enhancing organizational capabilities and achieving goals:• Analyzed and documented business processes, identifying improvement areas • Developed standard operating procedures (SOPs) for improved efficiency and consistency• Collaborated with VP to identify program focus areas and build out a strategic plan• Created effective leadership change processes for smooth transitions

• Coordinated with leadership team for effective communication and collaboration• Developed and sent club communications to members• Used DASM knowledge to lead productive club meetings• Engaged in additional assigned responsibilities

• Collaborated with warehouse crew for efficient and accurate order fulfillment, reflecting REI's values.• Maintained a servant-minded attitude towards supervisors, managers, and fellow associates to achieve excellence in order fulfillment.• Demonstrated consistent and reliable performance to uphold REI's high standards in all warehouse operations.

• Shadowed professional meetings with clients• Evaluated current company processes • Worked with Power BI desktopProvided operation-focused recommendations by…• Benchmarking competitor offerings• Analyzing company marketing techniques• Creating a presentation, evaluating internal processes, covering competitors’ offerings, and improving organization’s understanding of their market position.

• Maintained operational possesses and projected organizational values• Served as a drive-thru and dine-in guest advocate, ensuring timely and high-quality service levels• Displayed servant-minded attitude in customer interactions, cultivating positive guest experiences