Jonathan R. Email & Phone Number

Norwich, GB

Norwich

• Team Management:
• Managing a remote team of technical data specialists, assigning tasks and monitoring workloads.
• Conducting regular performance reviews and facilitating team members’ skill development and training.
• Assisting in recruiting new technical staff when needed.Project Management:
• Leading agile project management for the Migration Data Services (MDS) team.
• Delivering customer data migration projects based on agreed propositions, scope… Show more Team Management:

Norwich, England, United Kingdom

• Key Accountabilities:
• Planned project backlogs, schedules, and resources.
• Assisted in scoping and assessing complex projects.
• Managed day-to-day agile project execution with development and data services teams.
• Delivered new features, integrations, and customer data migration projects.
• Resolved issues for customer projects and represented the company in meetings.

Norwich, United Kingdom

- Working closely with stakeholders and SMEs to understand, challenge and assess business requirements.- Highlighting any risks or issues identified during requirements capture.- Providing support to Technical teams with business insight where required.- Chairing regular meetings with project stakeholders to maintain a clear line of sight with regards to.

Norwich, United Kingdom

Norwich

- Data interpretation and database entry of up to date Savings and Mortgage information.- Selection and creation of Moneyfacts "Best Buy" charts sent to national newspapers on a weekly basis.- Production of Savings and Mortgage product news.- Data set creation.- Communication to Savings and Mortgage providers regarding recent product changes, queries and.

Norwich, United Kingdom

- Call forecasting for Aviva Motor and Home Insurance call centres. - Maintenance and running of call forecasting models in Microsoft Excel and Access.- Presentation of forecasting results on a monthly basis to senior management using Microsoft Powerpoint.- Trend Analysis of customer call patterns.- Budget reporting for Aviva General Insurance Operations..

Norwich, United Kingdom

- Building and maintenance of Aviva gross written profit financial models in Microsoft Excel.- Collation and production of Aviva Financial Key Performance Indicator book on a monthly basis.- Arranging and conducting of Aviva General Insurance monthly performance meetings.- Prioritisation and justification of Aviva UKDI Small Enhancement requests. (IT.

Norwich

- Dealing with escalated complaints made by customers and Financial Advisors.- General supervision of the Complaints team members.- Assessment and allocation of Customer and Financial Advisor complaints to Complaints Co-ordinators.- Quality checking of complaint investigations carried out by Complaint Co-ordinators.- Responsible for making sure all FCA.

Norwich

- Detailed investigations into Policyholder and Financial Advisor complaints.- Providing detailed written resolutions using Microsoft Word.- Handling complaint related phone inquiries from Policyholders and Financial Advisors.- Point of contact for help with databases and spreadsheets.

Norwich, United Kingdom

- Dealing with Life and Pension Policy enquiries from Policyholders and Financial Advisors.