Jonathan Stanton Email & Phone Number

Cleveland, Ohio, United States

In my current job role, I rectify payment exceptions to ensure smooth and efficient financial operations. I oversee complex specialty payments, swiftly and effectively resolving any issues that arise. I collaborate with trainers to modify the training program, implementing a more gradual path to full volume for new hires, which enhances post-training performance. Additionally, I coach team members and lead training initiatives to improve performance. I also process cash transactions in line with service level agreements, ensuring accuracy and timeliness in every transaction.* Led time study with two specialists to track payment processing times, demonstrating proposed process change to significantly increase time requirements.* Developed a tracking system to monitor corrected and pending payments for timely resolution of previous errors, while maintaining current payment processing.

Medina, Ohio, United States

Throughout my tenure, I guided customers in selecting products that best suited their needs, ensuring a personalized and satisfying shopping experience. I maintained an organized, well-stocked, and visually appealing sales floor, optimizing the overall shopping environment. Additionally, I supervised staff and effectively managed resources to ensure smooth and efficient department operations, contributing to overall business success.* Designed and set up promotional displays for advertisements and sales events.* Procured products and supplies to ensure availability and meet customer demand.

Akron, Ohio, United States

While serving in this position, I advised customers on product selection, enhancing their shopping experience and driving sales. I collaborated with management to forecast produce needs, optimize inventory levels, and minimize stockouts, ensuring efficient stock management and improved product availability.* Streamlined restocking process, guaranteeing prompt and organized display of daily order deliveries.* Maintained an inviting and well-organized sales floor to improve customer satisfaction and sales performance.

Akron, Ohio, United States

During my time here, I guided customers in navigating web and mobile banking platforms, optimizing their digital banking experience. I also educated and enrolled customers on digital banking features, driving adoption and increasing engagement.* Resolved technical support issues, confirming seamless user experience and minimizing downtime.* Provided guidance on general banking inquiries, delivering exceptional customer service and augmenting satisfaction.

Akron, Ohio, United States

I assisted customers in selecting purchases by offering tailored recommendations. I directed personnel and resources to maximize team performance and achieve department objectives. Additionally, I managed inventory control and stock levels to ensure product availability and minimize discrepancies. I also processed customer orders accurately, ensuring timely and efficient fulfillment.* Evaluated team performance and product offerings, implementing adjustments to meet goals and ensure high-quality customer experience.* Developed and executed game plans for product organization, increasing sales floor efficiency.