Over 12 years’ senior leadership experience in driving wide spectrum customer service delivery management operations toward providing immaculate customer care across the tourism, hospitality and airline industries. Skilled in managing and driving operation teams towards achieving set performance targets coupled with an eye in implementing cost and efficiency improvement initiatives. Recognized as a practical and patient leader, certified NLP coach & practitioner with excellent stakeholder communication abilities. Demonstrated exemplary capabilities in performing under stressful and deadline driven working environments. Founder and Director of Biz Solutions Empire where I am committed to addressing development incentives by offering comprehensive training, coaching and skill development programs, IT Solutions and business advisory to SME’s in Malaysia.